Montavia Jones
Fort Lauderdale,FL
Summary
Dedicated and safety-focused professional with a strong background in security, operations management, and customer relations. Proven success leading teams, improving processes, and maintaining safe, efficient environments. Skilled in conflict resolution, staff development, and delivering exceptional service through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hertz Car Rental
2022.10 - 2025.09
- Led daily operations, ensuring efficient vehicle rental processes and exceptional customer service.
- Trained and mentored staff on company policies, enhancing team performance and service delivery.
- Analyzed operational data to identify process improvements, resulting in increased efficiency and customer satisfaction.
- Implemented inventory management systems, optimizing fleet utilization and reducing downtime.
Member Service Representative
Nations Benefit
2020.09 - 2022.07
- Delivered exceptional member support through effective communication and problem-solving techniques.
- Assisted members in navigating benefits, resolving inquiries with accuracy and efficiency
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Verified customer identification and documentation for compliant transactions.
Front Desk Security Guard
Elite Guard
2017.05 - 2020.08
- Monitored entrance and exit points to support safety and security of premises. Conducted regular patrols to identify hazards and assist in maintaining a secure environment. Helped visitors with check-in procedures, providing excellent customer service during interactions.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Assisted with visitor management by verifying identification and issuing temporary passes.
- Demonstrated excellent communication skills when working alongside property managers, maintenance staff, and other team members involved in daily operations.
- Trained new staff on security procedures and emergency response protocols.
Education
High School Diploma -
Hallandale High
Hallandale, FLSkills
- Customer service and relations
- Decision-making & Leadership
- Customer relations
- Staff training and development
- Conflict resolution
- Operations & process improvement
- Security monitoring & safety procedures
- Problem-solving
Additional Information
To obtain a Security Supervisor or Operations Management position where I can apply my leadership, communication, and problem-solving skills to strengthen workplace safety, efficiency, and customer satisfaction.
Timeline
Assistant Manager
Hertz Car Rental
2022.10 - 2025.09
Member Service Representative
Nations Benefit
2020.09 - 2022.07
Front Desk Security Guard
Elite Guard
2017.05 - 2020.08
High School Diploma -
Hallandale High