Montavius Jackson
Decatur,GA
Summary
Dedicated and customer-focused professional with 5 years of experience in delivering exceptional service and support. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Adept at multitasking in fast-paced environments while maintaining a friendly and professional demeanor. Strong communicator with a problem-solving mindset and a passion for building relationships with customers.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
12.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
Walmart
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Ipic
10.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Sweet Thangs Carnival Eats
11.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Atlanta Technical College
Atlanta, GAHigh School Diploma -
Columbia High School
2024
Skills
CRM systems,
Microsoft
Excellent Communication
Active Listening
Patience & Empathy
Problem-Solving
Conflict Resolution
Teamwork & Collaboration
Time Management
Multitasking
Timeline
Package Handler
FedEx
12.2024 - Current
Cashier
Walmart
08.2024 - Current
Server
Ipic
10.2022 - 12.2024
Manager
Sweet Thangs Carnival Eats
11.2021 - 11.2022
Atlanta Technical College
High School Diploma -
Columbia High School