Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Mikita Harris

Panama City,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Package HandlerCustomer Service Representative (Tier 1, Tier 2, ISG)Unit Clerk / Patient Care Technician / MAT Instructor

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Panama City, FL
Open to relocation: Yes

Salary Range

$66000/yr - $200000/yr

Summary

I am seeking a position where I can apply my experience in healthcare, customer service, and administrative support to contribute to efficient operations, maintain accurate records, and provide reliable, high-quality service in a variety of work environments.

Overview

10
10
years of professional experience

Work History

Package Handler

FedEx
07.2020 - Current
  • Load, unload, and sort packages in a fast-paced warehouse environment
  • Utilize handheld scanning devices to track, route, and verify shipments
  • Maintain safety standards while handling heavy materials
  • Consistently meet productivity goals and deadlines
  • Recognized for reliability and performance; celebrated 5-year employment milestone
  • Assist in training new employees on workflow and safety procedures

Customer Service Representative (Tier 1, Tier 2, ISG)

Maximus Federal
11.2021 - 03.2026
  • Handled high-volume inbound calls assisting customers with Healthcare.gov and Medicare inquiries
  • Provided Tier 1 and Tier 2 support, resolving complex issues efficiently
  • Served in Internal Support Group (ISG), assisting CSRs and handling escalated and supervisor-level calls
  • Recognized multiple times company-wide for top customer service scores
  • Trained new employees on systems, procedures, and call handling
  • Utilized Microsoft Teams and Amazon WorkSpaces in a remote environment
  • Used specialized data entry systems to accurately input and update customer information
  • Maintained precise real-time documentation while handling live calls
  • Worked across multiple systems and databases simultaneously
  • Healthcare.gov / Medicare

Unit Clerk / Patient Care Technician / MAT Instructor

Midwest City Hospital
01.2016 - 01.2020
  • Provided direct patient care, including assisting with daily needs and monitoring conditions
  • Worked with dementia and mental health patients in a clinical setting
  • Performed clerical duties including patient records, scheduling, and coordination with staff
  • Utilized electronic health records (EHR/EMR) systems for documentation and patient information
  • Certified in CPR and MAT (Management of Aggressive Behavior/Restraint Techniques)
  • Served as MAT Instructor, training staff on restraint techniques and patient safety
  • Recognized multiple times as Employee of the Month
  • Trained new employees across multiple roles
  • Maintained a safe environment and responded effectively to crisis situations

Education

High School Diploma - Adult High School

Pensacola Junior College

Skills

General

Patient care and support

Mental health and dementia care

Crisis intervention and de-escalation

Customer service excellence

Computer & Technical Skills

Experienced with multi-system computer environments and dual-screen workflows

Healthcaregov and Medicare systems navigation

Microsoft Office (Word, basic Excel, Outlook)

Microsoft Teams and Amazon WorkSpaces

Electronic Health Records (EHR/EMR) systems

Specialized data entry systems and electronic records management

Call center software and customer management systems (CRM)

Handheld scanning systems and package tracking technology

Accurate data entry and real-time documentation

Email communication and professional correspondence

Troubleshooting basic system and user issues

Navigating multiple databases and applications simultaneously

Leadership & Training

Employee training and onboarding

Internal support for staff and escalation handling

Team collaboration and communication

Timeline

Customer Service Representative (Tier 1, Tier 2, ISG)

Maximus Federal
11.2021 - 03.2026

Package Handler

FedEx
07.2020 - Current

Unit Clerk / Patient Care Technician / MAT Instructor

Midwest City Hospital
01.2016 - 01.2020

High School Diploma - Adult High School

Pensacola Junior College

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Mikita Harris