Montazia Clyburn
Charlotte,NC
Summary
High-achieving individual with 15+ years of experience in customer service and sales ect. Commended for team-player attitude and exemplary customer service skills.
Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Eyewear Consultant
Myeyedoctor
01.2020 - Current
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
Human Resources Assistant
Target
04.2019 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Assistant
Benedict College Child Development Center
04.2016 - 05.2020
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
Lowe's
02.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Mass Communications
Benedict College
Columbia, SC05.2020
Skills
- Payment Method
- Merchandise Financing
- Maintaining Clean Work Areas
- Cash Counting
- Organization
- Team Building
- Customer service
- Visual Merch
- Trouble Shooting
- Commutative
- Problem solving
Timeline
Eyewear Consultant
Myeyedoctor
01.2020 - Current
Human Resources Assistant
Target
04.2019 - Current
Customer Service Representative
Lowe's
02.2017 - 01.2019
Assistant
Benedict College Child Development Center
04.2016 - 05.2020
Bachelor of Arts - Mass Communications
Benedict College
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