Monte Kasper

• Primary responsibilities: Data management, data protection and data security.
• Performed root cause analysis to provide resolutions for production issues.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Led training sessions to educate co-workers on new systems.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Assisted employees with resolving network problems at remote locations.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Documented system configuration, mapping and processes.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Created flowcharts, diagrams and other documentation.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Checked for accuracy and functionality during implementation of new systems.
• Integrated database and backup servers into enterprise systems.
• Designed tailored disaster recovery solutions to maintain uptime.
• Mentored junior engineers in advanced concepts, fostering professional development within the team.
• Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
• Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
• Perform annual technical resiliency testing for DR and business continuity results.
• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
• Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
• Deploy, manage and supported multiple vendor storage array platforms. (Dell, EMC, Hitachi, NetApp)
• Deploy, manage and support various vendor backup software applications. (Commvault, Netbackup, Avamar)
• Deploy, manage and support various fiber channel switch devices. (Cisco MDS, Brocade)
• Perform SAN zoning implementations using vendor applications such as Cisco DCNM, Brocade Network Advisor and Broadcom SANnav.
• Configure and implement storage array replication.
• Plan and perform data migrations, ie., storage array virtualization and/or client server host based.
• Perform quarterly storage capacity management and capacity planning for growth demands.
• Experience with configuring/implementing AWS S3 server instances.
• Working knowledge of Azure Blob Storage.
• CJIS Certified (thru 2025)
• Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
• Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
• Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
• Collaborated with cross-functional teams to deliver innovative solutions for business needs.
• Optimized system performance by identifying and resolving complex technical issues.
• Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
• Completed software updates and assessed security patches for optimized computer use.

CNSLT - SYSTEMS ENG - MIDRANGE STORAGE & ENGINEERING

Working experience in program analysis, installation, support, and maintenance of most computer systems, data processing systems, computer operations, and operational supervision and the setup of those installation into various network environments including Storage Area Networks (SANs), and its’ supporting Fiber Channel Technology. Seeking an opportunity to further develop long-term and short-term strategic solutions and provide vision and leadership to business partners wrapped around IT needs and bring to the table strong process and technology vision with the ability to build consensus with executives and other organizations to ensure arch/eng considerations are met. Responsibilities have included developing, planning, monitoring budgetary expenditures, overall business planning sessions, and bringing current information technology knowledge to capital budget discussions while delivering multiple IT projects on time, within budget, and with no surprises.

Chronological Summary of Experience

CNSLT - SYSTEMS ENG

Client: Bank of America November 1998 – October 2002 (Chicago, IL.)

· Systems administrator supporting application developers, back office and trading environment.

· Windows desktop administrator

· Windows server OS administrator (software & hardware support)

· Developed and implemented standard Windows desktop build procedure

· Performed network troubleshooting and resolution

· Data backup and recovery SME

· Key role in the architecture, design, implementation and support of Netbackup throughout the trading data centers.

· (Accepted new position within the Storage Design and Build Team in August 2001)

· Played a key role as a SME on the enterprise Netbackup (v3.4) architecture and design team to rollout it out across all data centers.

CNSLT - SYSTEMS ENG

Client: Bank of America October 2002 – July 2005 (Atlanta, GA.)

· Designated as Team Lead for data backup and recovery team

· Developed standard Netbackup installation build scripts for team use

· Led and participated in all Netbackup enterprise data center deployments to ensure quality assurance and quality control adherence.

· Played a key role in the creation of the Runbook backup QA procedures

· Completed data center Netbackup v3.4 deployments (December 2004)

· Played a key role in the architecture / design of Netbackup v4.5 (major release)

· Led and participated in all Netbackup v4.5 enterprise data center migration and installations (July 2005)

CNSLT - SYSTEMS ENG

Client: Bank of America July 2005 – January 2006 (Atlanta, GA.)

· Accepted position on the Netbackup Engineering Team

· Tested Netbackup v5.1 in lab environment on multiple server OS

· Completed all Netbackup v5.1 build packages in conjunction with the Tivoli Team participation in under 2 months

· Developed Netbackup v5.1 build package upgrade scripts for team use to use during v4.5 to v5.1 migration initiative.

CNSLT - SYSTEMS ENG

Client: Bank of America January 2006 – July 2010 (Atlanta, GA.)

· Accepted position on the Storage Engagement Design & Build Team

· Designated as a data backup and recovery SME for the team

· Developed a single entry point storage requirement details form called the Open Storage Request Form (OSRF) using MS InfoPath (XML format), for client storage requests (CAS, NAS, SAN and data backups)

· Managed multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity

· Managed the end-to-end storage infrastructure delivery strategy including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and projects

· Rigorously managed scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters

· Provided subject matter expertise regarding technical aspects of all projects where I was assigned.

· Process engineering, standardization and inter-operability of different applications vs. hardware specifications.

· Team participation and input into many IT deployments such as US Trust, LaSalle, FleetBoston, MBNA, Countrywide and Merrill Lynch. This included project assignments during most of the respective company’s data center integrations and migrations.

· Analyze the most efficient and effective storage solution for each client's specific needs by initiating new request implementation, preparing cost proposals and estimates, and answering architecture questions, engaging resource team involvement, and managing the funding efforts of a project.

· Ensure that the best storage solution is implemented for each project on time and within the clients approved budget for a given project initiative.

CNSLT - SYSTEMS ENG

Client: Bank of America July 2010 – August 2011 (Atlanta, GA.)

· Accepted position on the Storage Design & Build Capacity Mgmt, Logistics and Mapping\Provisioning Team

· Manage and monitor NAS / SAN disk storage capacity availability

· Create, submit and track new disk storage order requests to bank approved storage vendors

· Identified several key areas within the disk storage environments for optimization and reclamation opportunities. Effort produced reduced customer monthly run rate charges and allowed for reclaimed disk storage to be re-used for other customer disk storage requests, thus saving the bank having to purchase net new disk storage during a given period.

CNSLT - SYSTEMS ENG

Client: Bank of America August 2011 – April 2013 (Atlanta, GA.)

· Accepted position on the Backup as a Service Governance Team

· Responsible for tracking day to day BAU service delivery of client data backups and restores, interacting directly with HP Backup Operations team to ensure timely delivery of data backups and restores based on client requests.

· Responsible for disaster recovery planning and tracking exercises and providing evidence on behalf of the Governance Senior Leadership Team, to meet Bank of America business continuity policies and procedures.

· Responsible for tracking triage and escalated client requests for data backups and restores.

· Responsible for creating and presenting daily / weekly data backup and restore reporting (trending and metrics) to present to senior leadership and HP backup team managers.

· Responsible for tracking Incident and Problem management incident tickets.

· Identify and provide risk mitigation results to senior management.

· Adhere to and enforce Compliance Policies and Regulations.

· Identified many large Oracle database backup failures and worked with HP, Symantec and DBA Teams to rectify and resolve. This resulted in a higher backup success rate for these particular database backups (98-99% completion ratio)

· Improved IT services

· Reduced costs

· Improved customer satisfaction through a more professional approach to service delivery

· Improved productivity

· Improved use of skills and experience

· Improved delivery of third party service