Monte Williams
Accokeek,MD
Summary
Dynamic Senior Commercial Business Technician at Comcast with expertise in Salesforce administration and business process improvement. Enhanced user experience through effective troubleshooting and cross-functional collaboration, leading to streamlined service processes. Proficient in network security and skilled in providing customer tutorials, ensuring optimal equipment performance and satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Commercial Business Technician
Comcast
Lanham, MD
07.2005 - 12.2025
- Provided technical support for installing and troubleshooting customer service issues and enhancing user experience.
- Assisted in managing customer accounts, ensuring accurate billing and service adjustments.
- Coordinated with cross-functional teams to streamline service processes and improve operational efficiency.
- Facilitate knowledge transfer on systems and procedures with colleagues.
- Communication Technician 2005-2018
- Commerce Business Technician 2018-2025
Education
Fine Arts
Morgan State University
Baltimore, MDCommunication Design
Virginia Commonwealth University
Richmond, Virginia, VAHigh School Diploma -
Duke Ellington School of The Arts
Washington, DC06.1988
Skills
- Salesforce administration
- Business process improvement
- Network security
- Perform diagnostic and preventive measures
- Test copper and fiber cables to ensure correct working order
- Analyze and repair/replace equipment using technical meters
- Provide customers with brief tutorials referencing on their equipment new or existing
- Understanding of NEC, NESC and OSHA codes
Accomplishments
• Trained newly hired cable and business technicians in field work processes
• Certified in Cable TV, Telephone, Internet, Home Security and Commercial Business networking
• Top performing Commercial Business Technician
Timeline
Senior Commercial Business Technician
Comcast
07.2005 - 12.2025
Fine Arts
Morgan State University
Communication Design
Virginia Commonwealth University
High School Diploma -
Duke Ellington School of The Arts