Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Montel Lyles

Montel Lyles

Tesla Advisor
Belmont,NC

Summary

Charlotte, North Carolina I have over 3 years of experience with Tesla and over 8 years of renewable energy and sustainability experience through my environmental science degree through UNC Charlotte. I have 5 years of experience in customer service via Northlake customer service and customer satisfaction for EV owners through Tesla. I put people first before myself. My customer service is impeccable with ratings in the 90th percentile. I strive as a leader to excel in everything I do and to solve and problem big or small that my cross my path. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Azulatiki

Self Employed Services
Belmont, NC
03.2022 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Tesla Advisor

Tesla
Matthews, NC
06.2018 - Current
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 30 daily outbound calls to build partnerships and achieve sales quota.
  • Handled approximately 30 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.

Customer Service Representative

Northlake Mall
Charlotte, NC
01.2015 - 05.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

HOLLISTER SALES REPRESENTATIVE

Northlake Mall
12.2013 - 01.2015
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Arts - Environmental Studies

UNCC
Charlotte
05.2015 - 05.2018

Skills

Presentations and public speaking

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Interests

Tropical drinks

Tiki

Bar flair

Timeline

Azulatiki

Self Employed Services
03.2022 - Current

Tesla Advisor

Tesla
06.2018 - Current

Bachelor of Arts - Environmental Studies

UNCC
05.2015 - 05.2018

Customer Service Representative

Northlake Mall
01.2015 - 05.2023

HOLLISTER SALES REPRESENTATIVE

Northlake Mall
12.2013 - 01.2015

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Montel LylesTesla Advisor