Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Montel Lyles

Montel Lyles

Tesla Advisor
Belmont,NC

Summary

Charlotte, North Carolina I have over 3 years of experience with Tesla and over 8 years of renewable energy and sustainability experience through my environmental science degree through UNC Charlotte. I have 5 years of experience in customer service via Northlake customer service and customer satisfaction for EV owners through Tesla. I put people first before myself. My customer service is impeccable with ratings in the 90th percentile. I strive as a leader to excel in everything I do and to solve and problem big or small that my cross my path. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Azulatiki

Self Employed Services
Belmont, NC
03.2022 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Tesla Advisor

Tesla
Matthews, NC
06.2018 - Current
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 30 daily outbound calls to build partnerships and achieve sales quota.
  • Handled approximately 30 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.

Customer Service Representative

Northlake Mall
Charlotte, NC
01.2015 - 05.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

HOLLISTER SALES REPRESENTATIVE

Northlake Mall
12.2013 - 01.2015
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Arts - Environmental Studies

UNCC
Charlotte
05.2015 - 05.2018

Skills

Presentations and public speaking

Relationship building

Group facilitation

Diverse groups presentations

Classic cocktails

Liquor, beer and wine knowledge

Highly reliable

Interests

Tropical drinks

Tiki

Bar flair

Timeline

Azulatiki

Self Employed Services
03.2022 - Current

Tesla Advisor

Tesla
06.2018 - Current

Bachelor of Arts - Environmental Studies

UNCC
05.2015 - 05.2018

Customer Service Representative

Northlake Mall
01.2015 - 05.2023

HOLLISTER SALES REPRESENTATIVE

Northlake Mall
12.2013 - 01.2015
Montel LylesTesla Advisor