Open To Work
Montel Robinson (Veteran)
Ocoee,FL
Summary
Motivated and disciplined professional with over 11 years of proven customer service and leadership experience in high-tempo environments. Adept at managing multiple priorities, resolving complex customer concerns, and fostering a positive experience for clients and team members. Known for professionalism, adaptability, and a results-driven approach that consistently enhances satisfaction and operational efficiency. Seeking to bring strong leadership and strategic planning
skills to a dynamic organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Active Duty
United States Air Force
12.2013 - 10.2025
- Managed and resolved high volumes of customer inquiries with professionalism and efficiency.
- Implemented and led on-the-job training programs, reducing training time, and improving customer service performance.
- Maintained accountability for financial transactions, inventory management, and operational readiness in support of mission objectives.
- Demonstrated adaptability and reliability in demanding, fast-paced environments requiring precision and teamwork.
Lead Sales Associate
Nordstrom
08.2013 - 11.2013
- Delivered excellent customer service while managing multiple clients simultaneously.
- Generated sales through deep product knowledge, and friendly, persuasive communication.
- Conducted bi-monthly inventory validation, and ensured 100% accuracy in revenue deposits.
- Forecasted product needs to maintain consistent stock levels, and drive continuous sales.
Education
Associate of Arts - Hospitality and Fitness Management
Gulf Coast State College
Panama City, Florida, FL12-2026
Airman Leadership School
Knob Noster, MO01-2018
High School Diploma -
Dr. Phillips High School
Orlando, FLSkills
- Exceptional Communication & Listening
- Conflict Resolution & Empathy
- Analytical Thinking & Problem Solving
- Multi-Tasking in High-Pressure Environments
- Positive Attitude & Team Collaboration
- Customer Relationship Building
- Leadership & Team Development/Motivation
- Operations Management
Certification
- Customer Service Training- Annual
- Information Assurance Awareness - Annual
- OPSEC Training (Operational Security) - Annual
Achievement & Awards
2025 - TEAM OF QUARTER
2024 – TEAM OF QUARTER X2
2023 – TEAM OF YEAR, DIVISION SUSTAINMENT FLIGHT OF YEAR, TEAM OF
QUARTER X2
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridTimeline
Active Duty
United States Air Force
12.2013 - 10.2025
Lead Sales Associate
Nordstrom
08.2013 - 11.2013
Associate of Arts - Hospitality and Fitness Management
Gulf Coast State College
Airman Leadership School
High School Diploma -
Dr. Phillips High School