Montell Allen
Jacksonville,FL
Summary
Experienced Correctional Officer with a proven ability to remain composed and make rational decisions in high-pressure situations. Builds strong relationships with inmates and staff members, fostering a positive and secure environment within the detention center. Possesses exceptional knowledge of safety, security, and emergency management protocols, ensuring the well-being of all individuals involved.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Correctional Officer
Florida Department Of Corrections
01.2021 - 10.2024
- Care, custody, and control of inmates.
- Working in leadership roles ever so often.
- Transporting Inmates to and from other prisons.
- Dealing with public while on duty during transports.
- Responding to incidents such as (Inmates fighting, Inmates self-harming, Inmate drug overdoses, Officers down, Officer drug exposure, and Officer overdose.)
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Administered drug tests to inmates.
Cashier/Customer Service/Sales Associate
INLAND STORES
03.2019 - 01.2021
- Maintain "A" grading on employee grading sheet.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Logistics Associate
Office Depot OfficeMax
11.2018 - 03.2019
- Tracked orders and notified customers of status or potential delays.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Responded to customer requests for products, services, and company information.
Stocker Associate
Walmart
10.2017 - 06.2018
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 40-60 pounds.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Crew Team Member
McDonald's Restaurant
09.2015 - 05.2016
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Computer Science And Programming
Florida Gateway College
Lake City, FL06.2028
Skills
- Incident prevention
- Contraband Seizure
- Prisoner Transport
- Evidence Preservation
- Emergency Response
- Truck unloading
- Heavy Lifting
- Data Entry
- Call Management
- Food handling safety
- Cooking
- Issue diagnosis and resolution
- Software Installation
- Printers and Peripherals Installation
- Device configuration
- Desktop and laptop installations
Certification
- Firearms (9mm, 12GA(Lethal/Non-Lethal), 40mm Launcher, and Grenades.
- Cell Extraction
- Prisoner Transport
- Designated Armed Response Team(DART)
Hobbies
- Exploring Nature
- Political Debates
- Video Games
- Photography
- Computer Programming
- Computer Repair
- Firearms
- Weightlifting
Selective Service
True
Mailing Address
14200 Duval RD, Jacksonville, Florida, 32218, United States
Timeline
Correctional Officer
Florida Department Of Corrections
01.2021 - 10.2024
Cashier/Customer Service/Sales Associate
INLAND STORES
03.2019 - 01.2021
Logistics Associate
Office Depot OfficeMax
11.2018 - 03.2019
Stocker Associate
Walmart
10.2017 - 06.2018
Crew Team Member
McDonald's Restaurant
09.2015 - 05.2016
Bachelor of Science - Computer Science And Programming
Florida Gateway College
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