Montell Garrison
White Plains,MD
Summary
I aim is to secure employment opportunities that will expand my knowledge and enhance my existing skill set. I am committed to continuous learning and professional growth, seeking roles that offer challenging tasks and new experiences. By immersing myself in dynamic work environments, I aspire to develop a versatile skill set and contribute meaningfully to the success of the organization. Ultimately, my goal is to excel in my chosen field and make valuable contributions to the teams I work with. Willing to relocate: Anywhere
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSA
Inter-Con Security Systems (Department of State)
Washington, DC
10.2024 - Current
- Safeguarding the Department of State Complex as well as providing security for foreign embassies and other designated groups.
- Thoroughly inspect vehicles as well as the drivers before they are able to enter the premises of State department.
- Standby on X-ray machine. Inspecting items individuals bring in and ensuring the building is a drug/weapon free zone.
- Checking IDs/Badges to ensure whoever enters the building have access to be there.
- Signing visitors in and out. Also, sending documents to management to confirm upcoming visits to the State Department.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Safety Service Patroller
AECOM
Fairfax, VA
08.2023 - 10.2024
- I am tasked with offering aid to motorists encountering vehicular difficulties on the highway.
- Includes the provision of tire replacements.
- Battery jump-starts if required.
- In the event of significant accidents or fatalities, I execute lane closures to divert traffic prioritizing the safety and security of all parties involved.
- Additionally, I am vigilant in ensuring the welfare of individuals on the highways, swiftly intervening to relocate them away from perilous situations and minimize potential hazards.
- Monitored site activities to ensure compliance with safety regulations and protocols.
- Conducted routine inspections to identify hazards and mitigate risks effectively.
- Trained new staff on safety standards and operational workflows for enhanced efficiency.
- Coordinated with law enforcement and emergency services during incidents to ensure swift resolution.
- Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
- Built strong relationships with community members, fostering trust and cooperation in maintaining a safe environment.
- Enhanced public safety by conducting regular patrols and monitoring suspicious activities.
- Identified patterns of recurring issues within patrol areas, proposing solutions to address root causes effectively.
CSR (Control Room Operator)
EASTERN INDUSTRIAL MAINTENANCE
Arlington, VA
07.2021 - 08.2023
- Overseeing the luggage system across the entirety of the airport premises on behalf of American Airlines.
- I promptly summon technicians to address any system alarms or malfunctions detected in various locations.
- Additionally, I diligently document and file reports detailing any incidents occurring during my shift for comprehensive record-keeping and analysis.
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering positive relationships.
- Managed escalated issues with professionalism, maintaining high service standards.
- Trained new team members on customer service protocols and best practices.
- Implemented process improvements to enhance response times and service quality.
- Utilized CRM systems to track customer interactions and streamline communication.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor/Control Room Operator
FIRST COAST SECURITY
Sterling, VA
11.2019 - 02.2021
- My responsibilities entail securing and patrolling Amazon databases.
- Ensuring the safety and integrity of critical information.
- I conduct interior and exterior patrols of Amazon data centers.
- Confirm site security and operate within control rooms.
- Monitoring surveillance feeds for potential breaches.
- Additionally, I oversee fellow officers, ensuring adherence to protocols and maintaining precision in job duties, including ECP scanning, badge verification, and alerting authorities to any security threats.
- Supervised security personnel, ensuring compliance with protocols and maintaining safety standards.
- Conducted training sessions for new staff, enhancing knowledge of security procedures and emergency responses.
- Evaluated team performance regularly, providing feedback to foster professional growth and accountability.
- Developed and implemented operational strategies to improve response times and service quality.
Warehouse Associate/Picker
Rexel Holdings USA
Capitol Heights, MD
03.2017 - 02.2019
- I operate a cherry-picking machine to fulfill store orders efficiently.
- Ensuring precise selection of items.
- Before trucks depart, I verify that all orders are securely loaded, facilitating prompt deliveries.
- Additionally, I offer support to the Project Homes/UPS department as needed, aiding in various tasks to maintain operational effectiveness.
- Operated forklifts and pallet jacks to safely transport materials across warehouse floor.
- Managed inventory levels using ERP systems, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to optimize workflow and improve operational efficiency in shipping processes.
- Trained new associates on safety protocols, equipment usage, and best practices in material handling.
- Oversaw daily shipping operations, ensuring compliance with company policies and procedures for accuracy.
- Worked safely around moving machinery.
Education
HS Diploma -
Henry E Lackey High School
Indian Head, MD05-2015
Skills
- Attention to detail
- Microsoft Powerpoint
- Communication skills
- Supervising experience
- Management
- Customer service
- Microsoft Office
- Conflict management
- Maintenance work
- Physical security site inspection
- Manufacturing
- Power tools
- Tire service
- Industrial Automation (Programmable Logic Controllers)
- Automotive diagnostics
- Physical security incident reporting software
- Operating systems
- Physical security lock and key management
- Physical security incident investigation
- Security & Risk Management
- Service technician experience
- Security alarm response
- Physical security incident response
- CCTV
- Behavioral threat detection
- Windows
- Intelligence community
- CCTV surveillance
- Fire safety procedures
- Logistics Coordination
- Security analysis
- First aid
- Physical security lighting inspection
- Driving
- Physical security risk assessment
- Time management
- Hours of Service (HOS) regulations
- Automotive service
- Hospitality
- Physical security compliance enforcement
- Database Administration
- Financial Transaction Management
- Physical security video analytics software
- Documentation review
- Operations Management
- Microsoft Excel
- Microsoft Outlook
- Presentation skills
- Construction safety management
- Workers' compensation law
- Automotive repair
- X-Ray
- Evacuation procedures
- Quality control
- CPR
- Leadership
- Training & development
- Inventory Management & Regulatory Compliance (Virginia Fulfillment DCJS Unarmed)
- Refrigeration
- Electrical troubleshooting
- Patient monitoring
- Payroll
- Analysis skills
- Computer skills
- Physical access control
- Drone surveillance
- Information security
- Perimeter security enforcement
- Oil change
- Industrial controls
- Remote monitoring physical security systems
- Report writing
- Microsoft Excel Data Analysis
- Mechanical knowledge
- SharePoint
- Hand tools
- Schematics
- Safety audits for hazard identification
- DoD experience
- Microsoft Word
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Organization and time management
Certification
- IS-700.C Present
- IS-200.C Present
- IS-100.C Present
- Driver's License
- Guard Card
- AED Certification
- First Aid Certification
- Associate Safety Professional
- QMHP Certification
- Certified Safety Professional
- CPR Certification
- Secret Clearance
- Forklift Certification
Languages
English
Timeline
DSA
Inter-Con Security Systems (Department of State)
10.2024 - Current
Safety Service Patroller
AECOM
08.2023 - 10.2024
CSR (Control Room Operator)
EASTERN INDUSTRIAL MAINTENANCE
07.2021 - 08.2023
Supervisor/Control Room Operator
FIRST COAST SECURITY
11.2019 - 02.2021
Warehouse Associate/Picker
Rexel Holdings USA
03.2017 - 02.2019
HS Diploma -
Henry E Lackey High School