Monteria Rivers
Dalzell,SC
Summary
Customer service professional with remote experience. Experienced in handling high call volumes, researching account activity and helping member with claims, reimbursements, and scheduling. Comfortable navigating multiple systems keeping accurate records and resolving issues quickly. Known for staying calm under pressure and making sure customers leave with their problems solved.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
Dalzell, SC
08.2025 - 02.2026
- Maintained updated records of all financial transactions to support traceability.
- Gathered information, assessed and fulfilled callers needs and educated on important policies and procedures.
- Researched and resolved account issues including pending contributions, claims and reimbursements requests.
- Navigate multiple internal systems to analyze account activity and provide accurate financial account guidance.
Customer Service Representative
Anywhere Works
Jacksonville, FL
08.2024 - 06.2025
- Provided customer support for multiple clients across various platforms.
- Managed inbound and outbound communications including phone, chat and email.
- Schedule and coordinate patient appointments for medical providers.
- Set call backs and routed messages to appropiate operators and departments.
- Maintained accurate records of calls, messages and scheduling updates in internal systems.
Advisor II Chat Support
Concentrix
Jacksonville, FL
05.2023 - 08.2024
- Balanced multiple priorities while providing effective technical assistance via chat support.
- Managed live chat support during peak hours, providing real time assistance to customers and resolving issues quickly.
- Optimized workflow, multitasking between different systems.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
Customer Service Representative
Maximus
Jacksonville, FL
08.2020 - 03.2023
- Conducted outbound and inbound calls to individuals regarding COVID-19 exposure and public health guidelines.
- Collected and documented sensitive health information accurately in secure data base.
- Educated individuals of quarantine guidelines and heathy protocols.
- Enter case data, update records, and track contact investigations using internal systems.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL05-2019
Skills
- Data entry
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Appointment scheduling
- Chat
Timeline
Customer Service Representative
Concentrix
08.2025 - 02.2026
Customer Service Representative
Anywhere Works
08.2024 - 06.2025
Advisor II Chat Support
Concentrix
05.2023 - 08.2024
Customer Service Representative
Maximus
08.2020 - 03.2023
High School Diploma -
Jean Ribault High School