Summary
Overview
Work History
Education
Skills
Timeline
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MONTEZ CRUZ

Summary

Bilingual Spanish-English interpreter and translator with experience in legal, medical, and community settings. Skilled in consecutive, simultaneous, and sight translation with expertise in legal and medical terminology. Strong background in patient care and administrative support from military service as a medical technician. Adept at working in high-pressure environments with professionalism and cultural sensitivity

Overview

7
7
years of professional experience

Work History

Medical Call Center Specialist

Lousiana Womens Healthcare
01.2025 - Current
  • Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.

Internship

Casa Alitas
02.2023 - 04.2023
  • Interpreter: provided English/ Spanish interpretation services to facilitate communication between clients and staff.
  • Conducted intake information with migrants, refugees, and asylum seekers to assess their immediate needs and determine eligibility for services.
  • Assisted individuals at the help desk by providing information, resources, and support with navigating the asylum process and connecting with sponsors or family members in the U.S.
  • Collaborated with a diverse team of staff and volunteers to maintain a welcoming and organized environment for clients.
  • Participated in training sessions on cultural sensitivity, trauma-informed care, and immigration policy.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Maintained message content, tone, and emotion as closely as possible.

AD Medical Technician

U.S Air Force
01.2018 - 09.2022
  • Health Service Technician utilized BLS training to meet needs of ill and injured patients.
  • Obtained a detailed patient history for the provider to determine the patient's diagnosis.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Conducted wide range of laboratory tests and recorded results.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Administered medications and performed basic and advanced patient assessments.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.

Education

Bachelor of Spanish - Translation and Interpretation

University of Arizona

Skills

  • Bilingual in English and Spanish
  • Flexible and adaptable
  • Time management
  • Medical terminology proficiency
  • Client Intake & Case management
  • Strong Organization & Multitasking Skills
  • Patient Care & Medical Support
  • Ethnics Compliance
  • BLS Certified

Timeline

Medical Call Center Specialist

Lousiana Womens Healthcare
01.2025 - Current

Internship

Casa Alitas
02.2023 - 04.2023

AD Medical Technician

U.S Air Force
01.2018 - 09.2022

Bachelor of Spanish - Translation and Interpretation

University of Arizona

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