Summary
Work History
Education
Skills
Community Service
Timeline
Generic
Monthserrat Cano

Monthserrat Cano

Tempe,USA

Summary

Results-oriented Engineering Management (BSE) student with expertise in operational efficiency and high-volume problem resolution. Managed over 200 weekly client inquiries, ensuring data integrity and quality. Bilingual professional committed to streamlining complex processes and leading effective teams.

Work History

Marketing & Campus Engagement Coordinator

GradGuard - College Life Protected
05.2025 - Current
  • Led peer-to-peer awareness efforts through tabling, flyers, classroom visits, and content creation.
  • Developed weekly social media content aligned with brand messaging and student trends.
  • Gathered on-campus insights and feedback to inform marketing strategy and enhance program growth.
  • Promoted GradGuard on campus through national ambassador program, increasing awareness of tuition and renters insurance.

Whataburger

Alan Cadriel
08.2022 - 12.2022
  • Led team to achieve optimal kitchen efficiency.
  • Mentored incoming cooks in effective cooking techniques and service standards.
  • Collaborated with mentors to learn efficient cooking techniques.
  • Interpreted data tables to accurately order food supplies for the week.
  • Organized work area to maintain efficiency.
  • Delivered quality service and care to customers.

Independent Company Cleaning Service

N/A
05.2019 - 07.2020
  • Communicated clearly with customers to align service delivery with expectations.
  • Provided clients with necessary care while coordinating task delegation among team members.
  • Noted special requests and followed up with my manager to ensure care was met.
  • Sorted and tidied work area within scheduled time limits to maintain a clean environment.
  • Worked with my team to make sure the workplace is as efficient as possible.

Membership Experience Intern

GradGuard - College Life Protected
  • Provided personalized assistance to students from 600+ partner universities on renter's and tuition insurance policies, billing, and account management, enhancing overall team quality standards.
  • Achieved Top 3 Agent recognition for exceptional customer support through calls, emails, follow-ups, and collaboration with teams to resolve inquiries.
  • Resolved a high volume of customer concerns by providing clear and accurate information on policy details, payments, and cancellations.
  • Handled 200+ calls and emails weekly, ensuring high quality-of-service standards during peak periods (July-August).
  • Informed policyholders on coverage benefits, billing information, claim filing questions, and online account help in a clear and professional manner.
  • Utilized internal software systems to efficiently process policy updates and find account discrepancies, ensuring accuracy and data integrity.

Education

Bachelor of Science - Engineering Management

Arizona State University
Tempe, AZ
01-2027

Skills

  • Customer Experience
  • Project management
  • Data Analysis
  • Strategic Planning
  • Operations Management
  • Risk Management
  • Data Privacy
  • Problem Solving
  • Strategic Communication

Community Service

  • ASU Tooker Events
  • ASU Art Museum Events
  • Keep Tempe Beautiful Street Clean Ups
  • Planting Flowers/Getting Rid of Weeds on ASU Campus
  • Cat & Dog Food Drive to Feed the Animals in Need
  • Tempe Art Festival
  • Community Yard Work
  • Helping with Family Business
  • Feed My Starving Children

Timeline

Marketing & Campus Engagement Coordinator

GradGuard - College Life Protected
05.2025 - Current

Whataburger

Alan Cadriel
08.2022 - 12.2022

Independent Company Cleaning Service

N/A
05.2019 - 07.2020

Membership Experience Intern

GradGuard - College Life Protected

Bachelor of Science - Engineering Management

Arizona State University

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Monthserrat Cano