Montia Hill
Anderson,IN
Overview
18
18
years of professional experience
Work History
Warehouse Worker
Jim's Formal Wear
Anderson, IN, US
07.2021 - 06.2024
- Assemble customers suits/ tuxedos for their special occasions
- Paying close attention to detail to make sure every customer has the perfect tux
- Light paperwork
- Ability to stand long periods of time
Personal Care Assistant
Legacy Home Care
Anderson, IN, US
04.2020 - 02.2021
- Assistant client with personal care, grocery shopping and medication reminder
- Light house keeping such as trash, sweeping and mopping
- Transport client's safely to and from appointments and daily activities
Customer Service Representative
Conduent
Anderson, IN, US
09.2018 - 02.2020
- Provide excellent customer service by explaining customers bill in detail
- Place/cancel and verify orders
- Troubleshoot devices
- Issue credits for billing errors and account corrections
- Answer customers questions w accurate information
- Go above and beyond to ensure customer is happy with services
Patient Service Representative
On Community Health
Sacramento, CA, US
02.2016 - 08.2018
- Verify patients insurance during check in process in various departments such as medical, dental, mental health, AOD and case management
- Schedule/reschedule /cancel appointments upon patients request
- Take co-payments as well as money bag drop at end of shift
- Proficient in ms excel, PowerPoint and spread sheet
- Efficiency user of Epic and nexgen
- Register/ recertify patients for government funded insurance programs that they qualify for following the guidelines equivalent to the state of Northern California
- Ability to work closely w hiv/aids patients and follow protocols by implementing OSHA regulations
Caregiver
Maxim Healthcare Services
Sacramento, CA, US
10.2013 - 05.2016
- Provide safety supervision for children and adults w disabilities, in facilities and clients personal homes
- Ability to prioritize
- Assist w homework, create activities, medication reminders, meal preparation, encourage healthy eating habits and light housekeeping
- Work with elderly clients with dementia, COPD, paraplegics, c- diff, hepatitis-c, etc
- Wear ppe properly, follow rules and regulations regarding the HIPPA laws
Customer Service Representative
Gap Inc. Corporate
Rocklin, CA, US
10.2015 - 02.2016
- Efficient in microsoft excel/word/power point
- Assist customers w credit card billing, provide accurate information about billing cycles and how it works
- Issue credits/refunds
- Assist w placing/cancellation of orders, order status and track packages
- Answer over 80 inbound calls and transfer calls to appropriate departments
- Troubleshoot promo code and passwords
Medical Assistant
WE CARE MEDICAL
Sacramento, CA, US
08.2012 - 10.2012
- Billing and coding using ICD-9, verify patients insurance, fax patients referrals, confirm/schedule/cancel appointments, rooming and charting, performed eye and hearing test, check vitals, weight and height, verify patients c/c
Custodian/Janitor
Cal Expo/ State Fair
Sacramento, CA, US
07.2006 - 08.2009
- Sanitized bathrooms, empty trash, push garbage bins, sweep, vacuum, dust, clean windows and assist customers w directions
Education
High School Equivalent -
Hinds Career Center
Anderson, IN03.2025
Medical Assistant -
Center For Employment Training
Sacramento, CA05.2012
Skills
- Active listening
- Critical thinking
- Customer satisfaction measurement
Timeline
Warehouse Worker
Jim's Formal Wear
07.2021 - 06.2024
Personal Care Assistant
Legacy Home Care
04.2020 - 02.2021
Customer Service Representative
Conduent
09.2018 - 02.2020
Patient Service Representative
On Community Health
02.2016 - 08.2018
Customer Service Representative
Gap Inc. Corporate
10.2015 - 02.2016
Caregiver
Maxim Healthcare Services
10.2013 - 05.2016
Medical Assistant
WE CARE MEDICAL
08.2012 - 10.2012
Custodian/Janitor
Cal Expo/ State Fair
07.2006 - 08.2009
High School Equivalent -
Hinds Career Center
Medical Assistant -
Center For Employment Training