Michael Miller
Bardstown,KY
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work History
Warehouse Worker
Budweiser
Bardstown, KY
05.2024 - Current
- Operated forklifts to transport products safely within the warehouse.
- Loaded and unloaded shipments efficiently to maintain inventory flow.
- Utilized warehouse management systems for tracking inventory movements accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Performed cycle counts to maintain accurate inventory records.
Supervisor
GameStop
Shepherdsville, Kentucky
10.2021 - 01.2023
- Supervised daily operations to ensure efficient store performance.
- Trained new staff on product knowledge and customer service standards.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
Sales Representative
AT&T
Bardstown
02.2019 - 01.2023
- Engaged customers to identify their communication needs and preferences.
- Presented product features and benefits to promote sales effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to create a positive store environment.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Conducted product demonstrations to educate customers on new technologies.
- Maintained knowledge of current promotions and upcoming products regularly.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Education
Bardstown High School
Bardstown, KYSome College (No Degree) - Business Management
Saint Catharine College
Saint Catharine, KYSome College (No Degree) - Business Management
Eastern Kentucky University
Richmond, KYSkills
- Inventory management
- Customer engagement
- Effective communication
- Time management
- Self-motivated and disciplined
- Order picking
- Warehouse safety
- Customer relationship management
- Sales forecasting
- Communication strategies
- Team leadership
- Problem solving
- Active listening
- Goal setting
- Listening skills
- Relationship building
- Cold calling
- Product promotions
- Product sales
- Exceptional customer service
- Sales development
- Flexible schedule
- B2B sales and customer service
References
Samantha Grundy
AT&T manager
(502)350-0422
Tim Wolz
Former coach St. Catharine college
(727)204-2788
Timeline
Warehouse Worker
Budweiser
05.2024 - Current
Supervisor
GameStop
10.2021 - 01.2023
Sales Representative
AT&T
02.2019 - 01.2023
Bardstown High School
Some College (No Degree) - Business Management
Saint Catharine College
Some College (No Degree) - Business Management
Eastern Kentucky University