Montie Mudd
Big Bend/ Lajitas Stables
Terlingua
1
Certification
15
years of professional experience
Dynamic General Manager with a proven track record at Pandale Crossing, and Big Bend / Lajitas Stables driving operational efficiency and enhancing customer satisfaction. Expert in strategic decision-making and team leadership, I successfully increased revenue by 20% through innovative marketing strategies and strong client relationships. Committed to continuous improvement and fostering a collaborative work environment.
Work History
General Manager of Operations
9 Years 6 Months- Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
- Supported team members in various tasks, fostering collaborative work environment.
- Learned and utilized scheduling systems to optimize resource allocation.
- Maintained inventory records, contributing to accurate stock management.
- Adapted quickly to new processes, enhancing overall operational efficiency.
- Collaborated with staff to identify areas for improvement in service delivery.
- Engaged in training sessions to enhance understanding of operational standards.
- Monitored equipment usage and reported maintenance needs promptly.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed over 50 calls and emails daily to increase company revenue by 20%
General Manager
4 Years 11 Months- Led strategic planning initiatives to enhance operational efficiency and drive organizational growth.
- Developed and implemented policies that improved service quality and customer satisfaction metrics.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
BBA - Accounting And Finance
- Honor Roll 1986,1987,1988
- John T. Reed Jr. Scholarship Scholarship Recipient
- Professional Development: Short-hand-
- Relevant Coursework: English, accounting
- 3.9GPA
Skills
Operational efficiency management
Team skill enhancement
Strategic business analysis
Transportation logistics oversight
Strategic decision-making
Effective team leadership
Employee morale enhancement
Inventory control
Effective team leadership
Certification
- Manager food handlers Certificate.2018- to current
- WFFA backwilderness first aid ( 16 hours shy of paramedic )8 yrs current till 2028
Timeline
General Manager of Operations
Big Bend/ Lajitas Stables
02.2017 - CurrentRead More
General Manager
Pandale Crossing
02.2012 - 01.2017Read More
International School of Business
BBA from Accounting And Finance
Read More