William DeCain
Weymouth,MA
Summary
Accomplished General Manager of Operations with a proven track record at multiple locations, enhancing operational efficiency and team development. Expert in data-driven analysis and inventory control, I've led teams to exceed performance goals through strategic leadership and continuous improvement, achieving significant business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Sam Adams Taproom, Boston Beer Company
Boston, MA
09.2019 - Current
- Manage budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained, coached and mentored staff to support smooth adoption with staffing models and day to day operations.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
General Manager of Operations
Cheers Beacon Hill & Cheers Faneuil Hall
Boston, MA
09.2011 - 08.2019
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Conducted monthly meetings with both leadership teams to access proficiencies, identifying and targeting areas for improvements.
- Able to maintain front of the house operations with leading by example to ensure customer satisfaction at each location.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
General Manager of Operations
Cheers Beacon Hill
Boston, MA
04.2003 - 09.2011
- Front of the House GM, Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Education
Bachelor of Science - Engineering Technology
Wentworth Institute of Technology
Boston, MA09-1988
Skills
- Operational Efficiency Management
- Team Development
- Data-Driven Business Analysis
- Inventory Control Management
- Experienced Leader of Leaders
Certification
Crowd Manager Certification,
Serve Safe Food Sanitation,
Serve Safe Alcohol Training,
Allergy Awareness Certification,
CPR-First Aid Certification,
Certified Schwinn Indoor Cycling Instructor
Timeline
General Manager of Operations
Sam Adams Taproom, Boston Beer Company
09.2019 - Current
General Manager of Operations
Cheers Beacon Hill & Cheers Faneuil Hall
09.2011 - 08.2019
General Manager of Operations
Cheers Beacon Hill
04.2003 - 09.2011
Bachelor of Science - Engineering Technology
Wentworth Institute of Technology
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