Montinice Jordan
Houston,TX
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
8
8
years of professional experience
Work History
Theatre Usher
Houston Grand Opera Guild
01.2024 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd with over 200 guest control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Tier 1 IOS Mac+ Phone Advisor
Apple
03.2022 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Consistently exceed compliance goal for the business with a score of 96% for the year
- Complete and executed on the job training to be more effective and navigate the customer through macOS and iOS with guidance score 100%t
- Worked over 100 additional hours making it possible to handle 2300 iOS calls in the past year, triple the role average
- Volunteered to alter work schedule to meet the needs of the business for evening and weekday coverage
Assistant Food Runner
IPic Theaters
08.2021 - 03.2022
- Greeted patrons with warm and assuring smiles and helped the customer find their seats and the correct theater.
- Assistant customers with food orders, such as answering questions about specific foods and providing recommendations
- Serving food and beverages to the customers while seated in the theater. Proving re-fills on beverages and ensuring the order is complete
- Check-in with customers throughout their stay at the theater, addressing any requests and concerns about their stay there.
- Clean and reset the theater and restroom: sweep the floor, remove the trash, sanitize the seating area, and vacuum. Preparing for the next patron
- Working with kitchen staff to ensure that orders are prepared correctly and delivered to customers in a timely manner.
- Maintaining a clean work environment: Clean and reset the theater and restroom: sweep the floor, remove trash, sanitize the seating area, and vacuum. Preparing for the next patrons
Sanitize Agent
Hand And Stone
03.2021 - 08.2021
- Sanitize and clean cell phones, bathrooms, and massage rooms
- Replenish and refill each massage room with towels, stones and oils
- Vacuum mop and clean the lobby and the massage rooms
Front Desk Night Auditor
HI USA Hostel
10.2019 - 03.2020
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet goals
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Check guest in and out, give tours of the hostel, and assist with any issues or arrangements that guests may need help with.
- Do laundry for each room, clean the restrooms, make breakfast for the guest
Cabin Service Agent
Delta Global Services, DGS
08.2016 - 12.2018
- Adhered to strict safety guidelines while handling hazardous materials during cabin cleaning procedures.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
- Streamlined inventory management processes for in-flight amenities such as blankets, pillows, headsets, reading materials, and snacks.
Education
Bachelor of Arts - Communication Sciences And Disorders
University of Houston
05.2026
Skills
- Cleaning and sanitizing
- Guest service
Timeline
Theatre Usher
Houston Grand Opera Guild
01.2024 - Current
Tier 1 IOS Mac+ Phone Advisor
Apple
03.2022 - Current
Assistant Food Runner
IPic Theaters
08.2021 - 03.2022
Sanitize Agent
Hand And Stone
03.2021 - 08.2021
Front Desk Night Auditor
HI USA Hostel
10.2019 - 03.2020
Cabin Service Agent
Delta Global Services, DGS
08.2016 - 12.2018
Bachelor of Arts - Communication Sciences And Disorders
University of Houston
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