Montique Brooks
Minturn,CO
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor (Bryce Canyon Lodge)
Aramark
Bryce Canyon City, Utah
05.2025 - Current
- Greeted guests warmly and managed front desk operations efficiently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and managed check-in/check-out processes smoothly.
- Maintained accurate records of guest information and reservations systematically.
- Monitored lobby area to ensure cleanliness and a welcoming atmosphere.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Assisted guests with inquiries and requests.
- Monitored reservations to track incoming parties and special events.
Bell Attendant (Bryce Canyon Lodge)
Aramark
Bryce Canyon City, Utah
07.2024 - 04.2025
- Greeted guests warmly upon arrival and assisted with luggage.
- Provided directions and information about hotel services to guests.
- Maintained cleanliness and organization of the lobby and front entrance areas.
- Managed guest requests for transportation and arranged shuttle services.
- Monitored lobby activity, ensuring a welcoming environment for all visitors.
- Supported front desk operations during busy periods, enhancing guest experience.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Organized special requests from guests such as wake-up calls or extra pillows and linens.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Communicated regularly with supervisor regarding any concerns or issues that arose.
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
- Greeted guests with a friendly and welcoming attitude.
- Assisted guests with luggage storage and retrieval.
- Assisted with room moves when necessary due to overbooking situations.
- Coordinated transportation needs for arriving and departing guests.
- Informed guests of hotel amenities, services and attractions in the local area.
- Provided directions to local attractions for guests.
- Maintained cleanliness of lobby area, including furniture and fixtures.
- Managed the flow of traffic at the front desk during peak times.
- Adhered to company standards for customer service excellence at all times.
Catering Supervisor
Elizabeth's Catering
West Valley City, Utah
03.2019 - 04.2024
- Coordinated logistics for food preparation and transportation to various venues.
- Managed inventory of supplies and materials for catering operations.
- Trained new team members on catering procedures and safety protocols.
- Maintained communication with clients to address needs and expectations.
- Ensured cleanliness and organization of food preparation areas and equipment.
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Scheduled deliveries of food items from vendors in order to meet deadlines for upcoming events.
- Planned seating arrangements according to event requirements and customer preferences.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Attended meetings with clients prior to their event in order to discuss details concerning menu selections, décor preferences.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Coordinated with vendors to acquire necessary supplies for catered events.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
Security Officer
Premier Security Group
Bountiful, Utah
09.2023 - 03.2024
- Monitored premises to ensure safety and security for all individuals.
- Conducted regular patrols of assigned areas to deter criminal activity.
- Responded promptly to alarms and emergencies, ensuring swift resolution.
- Assisted in access control, verifying identification of visitors and employees.
- Maintained detailed logs of incidents and daily activities for reporting purposes.
- Collaborated with law enforcement during investigations and emergency situations.
- Enforced company policies and procedures to maintain a secure environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
Education
Some College (No Degree) - Anthropology
Palomar College
San Marcos, CASkills
- Front desk operations
- Guest relations
- Payment processing
- Reservation management
- Customer service
- Team coordination
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Strong leadership
- Analytical mastery
- Staff training
- Property management systems
- Issue resolution
- Decision making aptitude
- Conflict management
- Concierge support
Certification
- C.P.R Certified
- Food Handler License(Utah)
Timeline
Front Desk Supervisor (Bryce Canyon Lodge)
Aramark
05.2025 - Current
Bell Attendant (Bryce Canyon Lodge)
Aramark
07.2024 - 04.2025
Security Officer
Premier Security Group
09.2023 - 03.2024
Catering Supervisor
Elizabeth's Catering
03.2019 - 04.2024
Some College (No Degree) - Anthropology
Palomar College