Montoya Curley
Aztec,NM
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
Service Manager
Southern Tire Mart
Farmington, NM
02.2015 - 03.2026
- Managed daily operations of service department to ensure efficiency and quality.
- Oversaw staff scheduling and training to maintain optimal service levels.
- Coordinated tire inventory management and ordering processes for timely availability.
- Implemented customer service protocols to enhance client satisfaction and loyalty.
- Developed maintenance schedules for equipment to minimize downtime and repairs.
- Resolved customer complaints promptly to maintain a positive service environment.
- Monitored safety standards and compliance within the service area consistently.
- Collaborated with sales team to align service offerings with customer needs effectively.
Service Technician
Redburn Tire
Farmington
05.2005 - 02.2015
- Diagnosed tire issues using specialized equipment and tools.
- Repaired and replaced tires on various vehicle types efficiently.
- Conducted routine maintenance checks on vehicles to ensure safety.
- Provided excellent customer service during tire consultations and installations.
- Maintained accurate records of services performed for customer reference.
- Trained new technicians on best practices and safety protocols.
- Maintained accurate records of service calls, repairs, and parts used.
Education
IFACC 1 &2 - Volunteer Fire Fighter
San Juan County Fire Department
Aztec, NM 03.2014 - 11.2025
Skills
- Equipment maintenance
- Customer service
- Team building
- Conflict resolution
- Training and development
- Safety compliance
- Problem analysis
- Communication skills
Languages
English
Native/ Bilingual
Timeline
Service Manager
Southern Tire Mart
02.2015 - 03.2026
IFACC 1 &2 - Volunteer Fire Fighter
San Juan County Fire Department
03.2014 - 11.2025
Service Technician
Redburn Tire
05.2005 - 02.2015