Montrell D. Williams Jr.
Saint Paul,MN
Summary
Dedicated professional with a strong background in customer service and business operations. Proven track record of building and maintaining solid business relationships. Skilled in handling customer interactions and resolving issues promptly.
Overview
20
20
years of professional experience
Work History
Behavior Interventionist
Saint Paul Public Schools
Saint Paul, MN
09.2022 - Current
- Developed and implemented individualized behavior intervention plans for diverse student populations.
- Collaborated with educators to assess student progress and modify interventions as needed.
- Trained staff on behavior management techniques and positive reinforcement strategies.
- Monitored student behavior and documented progress toward behavioral goals consistently.
- Advocated for students' needs within multidisciplinary teams, promoting a supportive educational environment.
Teacher's Assistant
Saint Paul Public Schools
Saint Paul, MN
11.2021 - 06.2022
- Supported classroom activities, enhancing student engagement and participation.
- Collaborated with teachers to develop lesson plans and instructional materials.
- Monitored student progress, providing feedback to teachers on academic performance.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
Security Officer
Securitas Security Services USA
Minneapolis, MN
09.2017 - 01.2020
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards and enforce safety protocols.
- Responded promptly to incidents, maintaining detailed reports for further investigation.
- Collaborated with law enforcement during investigations, providing necessary documentation and evidence.
- Utilized surveillance equipment to monitor activities and prevent unauthorized access.
Billing Specialist
Comcast
Saint Paul, MN
05.2014 - 06.2017
- Processed billing data accurately using company software to ensure timely invoicing.
- Resolved discrepancies in client accounts through detailed investigation and effective communication.
- Coordinated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Maintained organized records of invoices, payments, and adjustments for easy retrieval and auditing.
- Monitored account aging reports to follow up on outstanding payments proactively.
Store Associate
Holiday Gas Station
01.2012 - 12.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained stock levels through effective inventory management and restocking procedures.
- Monitored sales floor activities, ensuring compliance with company policies and safety regulations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Summer Camp Counselor
Saint Paul Parks & Recreation
Saint Paul, MN
06.2005 - 08.2010
- Facilitated daily activities and games, promoting teamwork and communication among campers.
- Supervised small groups, ensuring safety and adherence to camp policies.
- Monitored camper behavior, providing guidance to resolve conflicts and build interpersonal skills.
- Implemented feedback from campers to improve activity offerings and overall experience.
- Led groups of children safely through variety of camp activities.
Education
High School -
06.2012
Graduated June 2012
Skills
- Skilled in independent and group work
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Problem-solving
- Patience and empathy
- Attention to detail
- Activity planning
- Technology proficiency
- Group leadership
Timeline
Behavior Interventionist - Saint Paul Public Schools
09.2022 - Current
Teacher's Assistant - Saint Paul Public Schools
11.2021 - 06.2022
Security Officer - Securitas Security Services USA
09.2017 - 01.2020
Billing Specialist - Comcast
05.2014 - 06.2017
Store Associate - Holiday Gas Station
01.2012 - 12.2013
Summer Camp Counselor - Saint Paul Parks & Recreation
06.2005 - 08.2010
Central High School - High School,