MONTRELL SMITH
Chicago,USA
Summary
Dynamic Operations Manager with a strong background in transportation operations and cross-functional leadership. Successfully directed large teams and optimized processes to achieve on-time delivery and operational excellence, demonstrating a commitment to continuous improvement and vendor collaboration.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Operations Manager II
Amazon
Crest Hill, Illinois
06.2025 - 12.2025
- Directed SSD operations for 150+ associates through 8 frontline leaders, assigning labor across critical paths to meet customer delivery needs across time-sensitive cycles.
- Updated SOP to enable earlier labor reassignment and processing, enhancing on-time support for customer demand.
- Coached and onboarded 30+ new associates on safety, standard work, and policy processes, ensuring readiness for independent assignments.
Fleet Operations Technology Consultant
Lake Shore Recycling
Chicago, USA
04.2024 - 12.2024
- Spearheaded fleet technology deployment across 25 U.S. locations, coaching fleet managers and technicians to increase adoption from 72% to 92% by Q4, enhancing operational readiness
- Developed transportation KPI dashboards, enabling leaders to optimize routes and enhance service delivery performance across 3 regions, improving overall fleet utilization
- Directed operational expansion roadmaps, aligning sales and stakeholders to support growth, reducing deployment timelines by 104 days, accelerating market entry
Vendor Operations Manager
Amerit Fleet Solutions
Chicago, USA
09.2021 - 03.2023
- Negotiated service agreements across 30+ vendor scorecards, cutting repair cycle times by 4 days and enhancing fleet service delivery OTP metric
- Executed multi-year asset management program, extending fleet lifecycle performance and preventing $500K in premature capital replacement costs
- Orchestrated multi-site transportation operations, reinstating 2,500 annual service hours and increasing fleet asset availability
- Optimized preventative maintenance and capacity planning strategies, reducing road calls by 50 incidents annually
Maintenance Manager
Greyhound
Chicago, USA
09.2019 - 03.2020
- Implemented preventative maintenance programs that maximized vehicle performance and minimized breakdowns, resulting in a 20% decrease in operational delays
- Managed unionized workforce, upheld high standards of fleet operations, met KPIs and union regulations, fostering improved labor relations
- Coordinated with logistics teams to optimize route planning and fuel efficiency, ensuring compliance with industry regulations and achieving 7% reduction in fuel costs
- Conducted warranty investigations, successfully reducing operational costs through effective resolution of issues
Vehicle Maintenance Supervisor
DynCorp International AFCAP
Al Udeid Air Base
10.2016 - 08.2019
- Unified maintenance and transportation operation leaders under standardized procedures, resulting in enhanced service readiness and operational consistency systemwide
- Cultivated high-performing leadership organization through succession planning and performance management, fostering greater accountability across maintenance divisions
- Championed enterprise safety initiatives, compliance audits, and risk controls, leading to improved operational safety performance and reduced incidents
Heavy Equipment Supervisor
United States Marine Corps
Twenty-nine Palms, USA
11.2009 - 09.2015
- Streamlined fleet procurement, resource allocation, and lifecycle planning, resulting in 15-day reduction in operational delays
- Sustained 92% fleet availability through transportation readiness strategies supporting global mission requirements
- Developed mentoring program for 50+ personnel, improving safety performance and ensuring regulatory compliance of transportation assets
Education
Master of Business Administration (MBA) - Business Strategy & Decision-Making
De Paul University
Chicago, IL06-2026
Bachelor of Arts (BA) - Transportation & Logistics Management
American Public University
Charles Town, WV03-2024
Skills
- Transportation Operations
- Fleet management
- Fleet Management
- KPI optimization
- Continuous Improvement
- Operational Excellence
- Procurement Management
- Vendor negotiation
- Cross-Functional Leadership
Certification
- OSHA 10
- OSHA Fleet Safety
- Six Sigma Green Belt
Timeline
Operations Manager II
Amazon
06.2025 - 12.2025
Fleet Operations Technology Consultant
Lake Shore Recycling
04.2024 - 12.2024
Vendor Operations Manager
Amerit Fleet Solutions
09.2021 - 03.2023
Maintenance Manager
Greyhound
09.2019 - 03.2020
Vehicle Maintenance Supervisor
DynCorp International AFCAP
10.2016 - 08.2019
Heavy Equipment Supervisor
United States Marine Corps
11.2009 - 09.2015
Master of Business Administration (MBA) - Business Strategy & Decision-Making
De Paul University
Bachelor of Arts (BA) - Transportation & Logistics Management
American Public University