Daniel Fedchenko
Fuquay-Varina,NC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Dedicated Operations Manager
EPES Transport System LLC
Greensboro, North Carolina
03.2022 - Current
- Managed driver dispatch logistics to ensure on-time freight delivery across Epes Transport’s dedicated freight network, enhancing overall service reliability.
- Scheduled pickups and deliveries with terminal teams and customers
- Monitored load progress through dispatch systems and shipment updates
- Directed daily transportation operations for freight and fleet teams.
- Ensured driver compliance with safety regulations and company policies with safety and transportation policies.
- Managed maintenance follow-up for tractors, trailers, and equipment.
- Supervised warehouse-to-yard movement and dock coordination activities.
- Trained drivers and staff on procedures and communication standards.
- Managed daily workflow of team members to maximize operational efficiency of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Directed daily operations, implementing strategies to meet business objectives and enhance profitability.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assigned tasks to staff members to improve workflow and productivity, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Dispatch Manager
Southeastern Freight Lines
Durham, NC
02.2019 - Current
- Plan, direct, and control the Pickup and Delivery (P&D) operation in the Raleigh area to provide customers with the best possible service in the most efficient and economical manner while meeting all Company standards and requirements.
- Led the local P&D operation to back to back positive shifts in cost efficiency as well as a positive shift in on-time delivery percentage.
- Trained P&D drivers regularly to meet company standards and customer expectations.
- Developed and organized efficient routes to fulfill customer needs, managing freight movement order, tractor assignments, delivery schedules, and resolving delivery and pick-up issues.
- Evaluated P&D service to ensure excellent delivery service and on-time pickups, identifying areas for enhancement and maintaining high service standards.
Service Center Manager
Southeastern Freight Lines
Louisville, KY
05.2016 - 02.2019
- Led the Louisville service center to a 25% increase in both shipment count and revenue during my time there.
- Committed to producing quality by first ensuring that each customer's requirements are met consistently and continually becoming more efficient in the process of meeting these requirements
- Manage supervisors who supervise employees in Operations, Sales, and office functions.
- Evaluate pick-up and delivery and dock results in a systematic manner and on a continuing basis. Place emphasis on, as well as take corrective action in, those areas that fail to meet expectations
- Evaluate pick-up and delivery and dock results in a systematic manner and on a continuing basis. Place emphasis on, as well as takes corrective action in, those areas that fail to meet expectations
- Develop and organize specific duties and responsibilities for all Service Center personnel
- Supervise the company marketing and sales program. Conduct weekly sales meeting with emphasis on training that will include product knowledge and salesmanship. Review current programs and establish future revenue objectives
- Investigate shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility
- Responsible for maintaining attention on any significant risks and implementing adequate controls. Demonstrates through actions, the awareness of key health and safety issues and regularly consults with associates on health and safety issues. Address unsafe behavior in a timely manner and communicate risks to all associates, explain their roles and the roles of others, and use a systematic approach to managing the safety process
Operations Manager
Southeastern Freight Lines
Durham, NC
09.2014 - 05.2016
- Lead and develop management trainees and front-line leaders to produce quality as well as prepare them for advance within the company.
- Oversaw all operational results of the service center and managed the performance of front-line leaders and hourly associates.
- Achieved complete customer satisfaction in all operational areas and drove continuous measurable improvement in operational results.
- Managed operational staffing for service center, including hiring and training of new associates.
- Managed day-to-day operations of the facility during the service center manager's absence.
Dock Supervisor
Southeastern Freight Lines
Durham, NC
07.2005 - 09.2014
- Establish necessary controls to ensure that Pickup & Delivery (P&D) units are closed at agreed-upon times and special customer requests are handled on time every time. Ensure inbound close-out is made to ensure timeliness.
- Managed P&D loading, which included tracking the number of stops, weight, and load conditions to ensure drivers met error-free work standards.
- Developed and implemented an effective loss prevention plan in the Service Center, collaborating with service center personnel and cargo claims teams.
- Ensured integrity of P&D loads from Service Center, fostering a culture of continuous improvement in operations
- Determine work procedures, prepares work schedules, and expedites workflow
- Determine work procedures, prepare work schedules, and expedite workflow
- Assigned duties and evaluated work for accuracy, neatness, and adherence to policies and procedures
- Monitored significant risks and implemented adequate controls to address them.
Education
College - Engineering and History
NC State University
Raleigh, NC 08.1999 - 05.2004
Some College (No Degree) - Computer Engineering
Havelock High School
Havelock, NCSkills
- Dispatching
- Logistics
- Transportation operations
- Route planning
- Fleet coordination
- Operational risk management
- Quality assurance
- Safety compliance
- SOP development
- Cost analysis
- Financial oversight
- Budget management
- Budget forecasting
- Financial forecasting
- KPI tracking
- Process improvement
- Operations management
- Management experience
- Team management
- Team leadership
- Conflict management
- Conflict resolution
- Goal tracking
- Goal attainment
- Effective communication
- Problem solving
- Decision making
- Delegation
- Customer service
- CRM
- Supply chain
- Supply chain logistics
- Customer service
- CRM
- Supply chain logistics
- Financial forecasting
Personal Information
- Title: GOAL-ORIENTED LOGISTICS MANAGER WITH 15+ YEARS EXPERIENCE
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Dedicated Operations Manager
EPES Transport System LLC
03.2022 - Current
Dispatch Manager
Southeastern Freight Lines
02.2019 - Current
Service Center Manager
Southeastern Freight Lines
05.2016 - 02.2019
Operations Manager
Southeastern Freight Lines
09.2014 - 05.2016
Dock Supervisor
Southeastern Freight Lines
07.2005 - 09.2014
College - Engineering and History
NC State University
08.1999 - 05.2004
Some College (No Degree) - Computer Engineering
Havelock High School