Montrese Kiana Grant
Dallas
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the customer service industry. Hardworking, disciplined, and reliable along with a demonstrated record of success.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Auto Nation
06.2019 - 05.2024
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduled appointments for customers who called in inquiring about maintenance and different services.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Managed over 60 incoming calls, emails, chats, and/or interactive voice response systems.
- Recorded, organized and filed customer interactions and profile/account changes.
Assistant Manager
Aldo Shoes
03.2015 - 05.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed, marketed and sold full range of products and support services.
Education
High School Diploma -
Soldan International Studies High School
St. Louis, Missouri05.2016
Skills
- Report Preparation
- Sales Expertise
- Complaint Resolution
- International Sales Support
- Inbound and Outbound Calling
- Data Entry
- Service Standard Compliance
- Strong Communication Skills
- Email Support
- Quality Assurance
- Microsoft Expert
- CRM and SalesForce Experience
References
Khadeja Lewis
(469)970-2181
Tara Rone
(618)789-0152
Timeline
Scheduling Coordinator
Auto Nation
06.2019 - 05.2024
Assistant Manager
Aldo Shoes
03.2015 - 05.2019
High School Diploma -
Soldan International Studies High School
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