Alecia Atkins
Orlando,FL
Summary
Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Orlando Health Jewett Orthopedic Institute
01.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Guest Service Representative
Orlando Regional Medical Center
04.2023 - 12.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
Caregiver
Kairos Home Care Services
06.2017 - 03.2023
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Seasonal CSR
AppleOne
02.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
CSR
24-7 Intouch
04.2019 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Cashier
Walmart
12.2015 - 08.2018
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Supervisor
Burlington
08.2014 - 11.2015
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL06.2012
Skills
- Customer Service
- Concierge Support
- Guest Relations
- Property Security
- Information Protection
- Report Preparation
- Flexible Schedule
- Payment Processing
- Issue Resolution
- Computer Skills
- Emergency Response
- Detail Oriented
- ADL Assistance
- Behavioral Management
- HIPAA Compliance
- Patient Companionship
- Daily Living Assistance
- Patient Care
Certification
CPR/First-Aid
Timeline
Scheduling Coordinator
Orlando Health Jewett Orthopedic Institute
01.2024 - Current
Guest Service Representative
Orlando Regional Medical Center
04.2023 - 12.2023
Seasonal CSR
AppleOne
02.2022 - 07.2022
CSR
24-7 Intouch
04.2019 - 01.2022
Caregiver
Kairos Home Care Services
06.2017 - 03.2023
Customer Service Cashier
Walmart
12.2015 - 08.2018
Supervisor
Burlington
08.2014 - 11.2015
High School Diploma -
Maynard Evans High School