Montse Alvarado
Kent,WA
Summary
Creative professional with a strong background in customer service. Proven ability to enhance client satisfaction through effective communication and product knowledge. Skilled in social media marketing and financial tracking, consistently delivering high-quality services while maintaining a clean environment. Committed to fostering positive client relationships and team collaboration.
Overview
8
8
years of professional experience
Work History
Nail Technician
Self Employed
Kent, Washington
09.2019 - Current
- Delivered high-quality nail enhancement services to clients.
- Applied various nail techniques including manicures, pedicures, and acrylics.
- Educated clients on proper nail maintenance and aftercare practices.
- Developed and executed promotional content across social media platforms, including Instagram, Facebook, and TikTok.
- Managed all aspects of client communications, ensuring timely responses to inquiries.
- Maintained a clean and sanitary environment for service delivery.
- Oversaw personal bookkeeping to ensure accurate financial tracking.
Budtender
Zips Cannabis
Seattle/Tacoma, WA
10.2024 - 09.2025
- Welcomed customers warmly to create a comfortable environment for inquiries about products.
- Educated customers on cannabis products and their effects.
- Collaborated with team members to enhance customer experience.
- Provided detailed product knowledge, including strains, terpenes, and consumption methods, to assist in selection.
- Executed transactions accurately using POS system, ensuring financial accuracy.
- Assisted with inventory management by stocking products and organizing displays for optimal presentation.
Customer Service Representative
GarageExperts Seattle
08.2023 - 08.2024
- Delivered high-quality customer service to enhance client satisfaction.
- Scheduled and followed up on sales appointments to secure new business.
- Assisted installers by completing shop tasks to optimize workflow.
- Guided clients in scheduling projects and selecting options for cabinets and epoxy floor colors.
- Researched local businesses to identify potential clients and initiate outreach via calls or emails.
- Updates the website and social media with pictures of our services.
- Engaged with potential leads to promote services effectively.
Host/Server
Coho Cafe Restaurant
02.2018 - 04.2023
- Providing the best experience for guest since they walk into the restaurant by greeting and sitting guest.
- As a server its my job to make sure the guest are familiar with the menu and answer any questions they might have.
- Throughout their meal check up on them and make their time in the restaurant as pleasant as I can.
- Also being able to work in a fast paced environment while having a great attitude towards my guest and coworker.
Make Up Artist/Sales Associate
Morphe Cosmetics
11.2019 - 01.2022
- Creative Makeup artist providing and enhancing beauty.
- Researched artistic trends and techniques to stay up-to-date with industry standards.
- Maintain consistency in application throughout all my clients throughout the day.
- Creating videos and post for social media to self promote to fill my books up and to also promote the store and our promos we would have.
- As a sales associate some of the skills would be learning their POS System and increasing my money handling.
Shift Lead
Flying Circus Trampoline Park
Tukwila, WA
02.2018 - 02.2021
- Coordinated shift operations to ensure seamless workflow and high efficiency.
- Supervised daily operations and ensured safety compliance for all guests.
- Trained and mentored team members in customer service best practices.
- Conducted regular safety inspections to maintain a secure play environment.
- Assisted in the training of new employees.
- Monitored flight crew performance to maintain operational standards.
- Ensured customer satisfaction through attentive service.
- Managed point of sales and organized booking parties efficiently.
Education
College -
Evergreen Beauty College
Everett, WA08.2019
High School Diploma -
Auburn Mountainview High School
Auburn, WA01.2018
Skills
- Organized multi-tasker
- Social media marketing
- Customer orientation
- Team leadership
- Quick learner
- Cash handling
- POS system management
- Social media strategy
- Microsoft Word proficiency
- Microsoft PowerPoint expertise
- Customer relationship management
- Inventory management
- Financial tracking
- Effective communication
- Product knowledge
- Cannabis education
- Creative marketing
- Strong work ethic
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Budtender
Zips Cannabis
10.2024 - 09.2025
Customer Service Representative
GarageExperts Seattle
08.2023 - 08.2024
Make Up Artist/Sales Associate
Morphe Cosmetics
11.2019 - 01.2022
Nail Technician
Self Employed
09.2019 - Current
Host/Server
Coho Cafe Restaurant
02.2018 - 04.2023
Shift Lead
Flying Circus Trampoline Park
02.2018 - 02.2021
College -
Evergreen Beauty College
High School Diploma -
Auburn Mountainview High School