Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Montserrat Cano

Austell,Georgia

Summary

Personable and dedicated Customer Service Representative with extensive experience in Food industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Moes Southwestern Grill
Austell, GA
02.2019 - Current
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Resolved customer inquiries and complaints requiring management-level escalation and resolved conflicts between team members in an effective manner.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Answer calls per shift to assist with customer questions and concerns..
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Choir Director

St. Jude's Episcopal Church
Marietta, GA
05.2023 - Current
  • Scheduled, planned and coordinated music and singers for non-religious and religious services.
  • Consulted with pastor regarding hymns, anthems and special music presentations.
  • Trained singers to develop vocal techniques and improve their singing abilities.
  • Played different musical instruments to accompany and complement praise teams.
  • Provided feedback to choir members regarding their individual progress in rehearsal sessions.

Education

Some College (No Degree) - Education

Georgia State University
Atlanta, GA

Skills

  • Staff Management
  • Operations Management
  • Orientation and Training
  • Employee Performance Evaluation
  • Team Motivation
  • Staff Development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Choir Director

St. Jude's Episcopal Church
05.2023 - Current

Assistant Manager

Moes Southwestern Grill
02.2019 - Current

Some College (No Degree) - Education

Georgia State University

Similar Profiles

CREATE PROFILE
Montserrat Cano