Montserrat Carranza
Houston
Summary
Detail-oriented Personal Shopper with a proven track record in enhancing customer experiences and streamlining order processes. Skilled in inventory management and effective communication, driving improved service delivery and order accuracy.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart
Houston, TX
10.2019 - 08.2023
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Trained new staff on best practices in personal shopping techniques and customer engagement.
- Developed promotional displays that increased product visibility and enhanced the shopping experience.
- Monitored industry trends to recommend new products aligning with customer interests and demands.
Personal Shopper
Sams Club
Houston, TX
08.2023 - Current
- Curated personalized shopping experiences by assessing customer preferences and needs.
- Managed inventory levels to ensure product availability and prevent stockouts.
- Collaborated with team members to enhance customer service through effective communication strategies.
- Streamlined order processing procedures, improving overall efficiency in fulfillment operations.
Education
Associate of Science -
Lone Star College
Houston, TX05-2027
High School Diploma -
Aldine Highschool
Houston, TX05-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Verifying order accuracy
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Shopper
Sams Club
08.2023 - Current
Personal Shopper
Walmart
10.2019 - 08.2023
Associate of Science -
Lone Star College
High School Diploma -
Aldine Highschool