Montserrat Gonzalez
Mesquite,TX
Summary
I am seeking a full-time administrative position to gain further experience where I can apply my extensive office management skills and knowledge in this field.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Prestige Painting LLC
07.2024 - Current
- Exterior and Interior painting estimates
- Invoices, order supplies, order paint, schedule painting dates
- Contracts, payroll, Insurance coverage and payments
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
La Quinta Inn Suites
11.2017 - 06.2024
- Inspect rooms, cover front desk shifts
- Guest Services
- Filling, Reservations, Cash Drop, Train new employees
- Medallia Scores
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Agent
Baymont Inn Suites
04.2016 - 10.2016
- Front Desk, Reservations, Training new employees
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Lead
ORANGE WOOD INN & SUITES
05.2015 - 07.2016
- Front Desk Duties, attend guest needs
- Assign rooms, Reports
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
Front Desk Agent
WINGATE BY WYNDHAM
07.2013 - 10.2014
- Check in / out guests
- Reservations
- Billing, Reservations for Conference Center
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Supervisor
CAMP RICHARDS RESORT
04.2008 - 06.2013
- Assigned cabins for annual guests'
- Trained new employees, employee schedules
- Payments for annual guests
- Responded to guest complaints
- Completed bi-weekly payroll for 35+ employees.
Front Desk Reservations
LAKE TAHOE VACATION RESORT
12.2006 - 03.2008
- Timeshare Property, verified guest timeshare enrollment
- Reservations, PBX operator
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined front desk operations for improved patient flow and decreased wait times.
- Maintained a clean and organized front desk area that provided a welcoming atmosphere for arriving guests.
- Organized efficient shift schedules for front desk staff while maintaining optimal staffing levels during peak periods.
- Assisted in the training of new front desk staff, contributing to a cohesive and efficient team environment.
Front Desk Agent
EMBASSY SUITES RESORT
02.2003 - 11.2006
- Reservations, daily report, guest reports
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, Ca01.2003
Skills
- Data entry knowledge
- Secretary duties
- Receptionist duties
- Personal computer operation
- Email system operation
- Internet navigation
- Printer operation
- Fax machine operation
- Copier operation
- Word operating skills
- Excel operating skills
- Bilingual
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved ADR by completing 50% room rate with accuracy and efficiency.
- Achieved 50% of sales by completing ADR Rating with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved 100% training by introducing Opera for property system tasks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Prestige Painting LLC
07.2024 - Current
Assistant Manager
La Quinta Inn Suites
11.2017 - 06.2024
Front Desk Agent
Baymont Inn Suites
04.2016 - 10.2016
Front Desk Lead
ORANGE WOOD INN & SUITES
05.2015 - 07.2016
Front Desk Agent
WINGATE BY WYNDHAM
07.2013 - 10.2014
Front Desk Supervisor
CAMP RICHARDS RESORT
04.2008 - 06.2013
Front Desk Reservations
LAKE TAHOE VACATION RESORT
12.2006 - 03.2008
Front Desk Agent
EMBASSY SUITES RESORT
02.2003 - 11.2006
High School Diploma -
South Tahoe High School
Similar Profiles
Annie IssaAnnie Issa
Data Entry/Administrative Coordinator at Prestige Painting and ConstructionData Entry/Administrative Coordinator at Prestige Painting and Construction
Yahir SEGURAYahir SEGURA
Painter's Helper at Prestige Custom Painting And remodelingPainter's Helper at Prestige Custom Painting And remodeling
Jenifer JenkinsJenifer Jenkins
Painting Estimator at Prestige Painting WorldwidePainting Estimator at Prestige Painting Worldwide