MONTSERRAT MARTINEZ
Rogers,AR
Summary
Dynamic bilingual professional with a proven track record at Serco, excelling in complaint resolution and maintaining confidentiality. Skilled in scheduling appointments and enhancing client interactions, I thrive in fast-paced environments, ensuring efficient processing of health insurance applications while delivering empathetic service. Remote office availability complements my commitment to excellence.
Overview
9
9
years of professional experience
Work History
General Clerk II Bilingual
Serco
12.2023 - Current
- Responded promptly to consumer inquiries via phone or email.
- Reviewed files, personal documents, and processed tasks.
- Placing outbound calls to request additional documents needed to keep processing consumer's health insurance application
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Receptionist
Ozark Regional Vein & Artery Center
05.2018 - Current
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Receptionist
Arkansas Occupational Health Clinic
03.2016 - 04.2018
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2013
Skills
- Confidentiality handling
- Scheduling appointments
- Complaint resolution
- Empathy and patience
- bilingual
- Remote office availability
Timeline
General Clerk II Bilingual
Serco
12.2023 - Current
Receptionist
Ozark Regional Vein & Artery Center
05.2018 - Current
Receptionist
Arkansas Occupational Health Clinic
03.2016 - 04.2018
High School Diploma -
Rogers High School