Maryoury Banuelos

Served in a bilingual (English/Spanish) government position, supporting consumer eligibility for the Affordable Care Act (ACA). Reviewed applications and supporting documentation to determine continued eligibility for health insurance coverage, ensuring compliance with program requirements. Conducted identity verification in accordance with established procedures, and resolved cases when accurate and complete documentation was received, resulting in the continuation of coverage and issuance of official eligibility determination notices.

Managed inbound and outbound calls to request additional or corrected documentation when submissions were incomplete, unreadable, or non-compliant, utilizing approved scripts tailored to specific documentation needs. Provided professional customer service by responding to inquiries, delivering clear and accurate information, and performing detailed data entry to maintain accurate case records in compliance with government standards.

Ensured positive customer experiences at Amigos restaurant through effective menu recommendations and efficient service.
Achieved perfect conflict resolution record, ensuring consistent customer satisfaction.
Managed POS terminal operations for order and payment processing in a busy 75-seat environment.
Utilized strong multitasking capabilities to enhance service delivery in fast-paced setting.

Facilitated a welcoming environment for over 100 guests each shift, boosting customer loyalty.
Maintained accurate reservation log, ensuring documentation of special occasions and requests.
Selected seating arrangements to maximize service effectiveness and cater to customer preferences.
Directed comprehensive takeout order management, covering logging, processing, and payment.