Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Montserrat Orduna

Houston

Summary

Detail-oriented professional with a strong background in customer service and food operations. Experienced in data entry and training new staff, consistently delivering timely solutions and improving service quality to enhance overall customer experience.

Resourceful customer service representative skilled in critical thinking and collaboration. Achieved significant improvements in customer satisfaction by resolving inquiries efficiently and contributing to team training initiatives.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

APG&E
Houston, TX
04.2024 - Current
  • Assisted customers with inquiries and product information via phone and email.
  • Resolved customer complaints by identifying issues and providing timely solutions.
  • Learned company policies and procedures to ensure accurate information delivery.
  • Supported team in maintaining high standards of customer service quality.
  • Collaborated with colleagues to enhance overall customer experience through feedback sharing.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed customer inquiries via email, ensuring timely and accurate responses.
  • Assisted in training new staff on email support protocols and best practices.
  • Implemented suggestions for improving email response templates for clarity and effectiveness.
  • Assisted in training new hires on email management systems and protocols, contributing to the growth of a skilled team of specialists.
  • Resolved customer inquiries through phone, email, and chat support channels.
  • Supported trainers in delivering workshops, maintaining instructional quality and consistency.
  • Assisted in developing training materials and resources for various programs.

Food Truck Operator

Lalo"s Taqueria
Houston, TX
01.2019 - 04.2024
  • Operated food truck, ensuring high-quality service and customer satisfaction during peak hours.
  • Managed daily inventory, optimizing stock levels and minimizing waste through efficient ordering processes.
  • Trained and mentored new staff on food preparation techniques and customer service standards.
  • Developed and implemented streamlined workflows to enhance operational efficiency during busy shifts.
  • Coordinated with event organizers to secure prime locations for food truck at festivals and public events.

Education

High School Diploma -

Sharpstown High School
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Live chat support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

APG&E
04.2024 - Current

Food Truck Operator

Lalo"s Taqueria
01.2019 - 04.2024

High School Diploma -

Sharpstown High School