Montserrat Reyes
Skokie,IL
Summary
Second-Year Business Administration student specializing in Marketing, bringing robust customer service skills from experience at Starbucks, Target and Dental assisting. Known for adaptability and a strong work ethic. Eager to apply classroom learning to real-world marketing challenges.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sephora
Skokie, IL
08.2023 - Current
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Dental Assistant
Chicago Beautiful Smiles
Glenview, IL
06.2022 - 04.2023
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Team Leader
Target
Chicago, IL
04.2021 - 05.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor.
- Fostered positive employee relationships through communication, training and development coaching.
- Supported various departments when needed including: starbucks, fulfillment, cashier and guest services.
Team Member
Target
Chicago, IL
08.2020 - 04.2021
- Developed strong customer relationships through appropriate client communication and by ensuring customers have a great experience in their time there.
- Trained in various departments including, cashier, fulfillment, and starbucks.
- Worked hard to learn required tasks quickly to maximize performance.
Barista
Starbucks
Chicago, IL
01.2020 - 02.2020
- Managed bar service at Starbucks by being highly organized, quick and an active listener to fulfill excellent customer service.
- Capable of dealing with unsatisfied guests and situations
Education
Bachelor of Science - Business Administration, Marketing
Western Governors University
Salt Lake City, UT05.2025
Skills
- Customer Service
- Adaptability
- Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Beauty Advisor
Sephora
08.2023 - Current
Dental Assistant
Chicago Beautiful Smiles
06.2022 - 04.2023
Team Leader
Target
04.2021 - 05.2022
Team Member
Target
08.2020 - 04.2021
Barista
Starbucks
01.2020 - 02.2020
Bachelor of Science - Business Administration, Marketing
Western Governors University
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