Monty Parsons
Page,AZ
Summary
Results-oriented General Manager experienced in implementing strategic initiatives to enhance profitability and sales. Developed and motivated teams through effective training and communication, fostering a culture of excellence in operations and customer care. Leveraged over 60 years of local knowledge of Page and Grand Canyon while collaborating with federal government and tribal members on contracts and daily operations.
Overview
45
45
years of professional experience
Work History
Genral Manager
Grand Canyon Airlines
Grand Canyon, Arizona
10.2004 - 08.2026
- Directed daily operations to ensure efficient service and customer satisfaction.
- Evaluated team performance through regular feedback to enhance service quality.
- Coordinated scheduling and resource allocation for flight operations and personnel, optimizing workflow.
- Oversaw FBO operations, personal and flight line safety.
- Created and followed budgets for both Customer Service, FBO, CDL Drivers, and Facilities staff.
- Managed and overseen customer service check in desk. (High volume)
- Worked close with walk-in guests and tour guide disputes.
- Streamlined hiring process for full-time and seasonal staff, ensuring sufficient workforce for operational demands.
Float Trip Manager
Wildernes River Adventures
Page, Arizona
09.1981 - 09.2004
- Supervised staff (50+ direct report employees) to ensure excellent customer service and safety protocols on the Colorado River.
- Managed daily operations for smooth water float trips through Glen Canyon National Recreation Area.
- Coordinated logistics for group trips and individual reservations efficiently.
- Hired all staff, guides, bus drivers, customer service, mechanics, and food handlers.
- Created annual expense and payroll budgets.
Education
Page High School
Page, AZSkills
- Operations management
- Resource allocation
- Scheduling
- Budget creation
- Hiring
- Customer Service
- Retail Sales
- Aircraft fueling management
- Marketing
- Native American Culture training
References
References available upon request.
Timeline
Genral Manager
Grand Canyon Airlines
10.2004 - 08.2026
Float Trip Manager
Wildernes River Adventures
09.1981 - 09.2004
Page High School