Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monty Carl Sinks

Phoenix,AZ

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Atlantic Coast Airlines. Proven ability to enhance passenger satisfaction and resolve issues swiftly, while adhering to safety protocols. Recognized for leadership in training teams and maintaining high performance ratings, contributing to overall success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Flight Attendant

Atlantic Coast Airlines
  • Maintained cabin safety by conducting pre-flight checks and adhering to FAA regulations.
  • Facilitated effective communication between flight deck and cabin crew during operations.
  • Handled medical emergencies calmly, following established protocols and coordinating with cockpit crew.
  • Enhanced passenger satisfaction through exceptional in-flight service and attention to individual needs.
  • Demonstrated adaptability amidst schedule changes, delays, or challenging situations while maintaining positivity.
  • Promoted brand reputation by exhibiting professionalism and attentiveness in customer interactions.
  • Achieved high performance ratings for customer service, teamwork, and punctuality, contributing to company success.
  • Participated in training sessions on industry trends, safety procedures, and customer service strategies.

Customer Service

Sprouts Farmers Market Inc.
03.2021 - 06.2025
  • Oversaw training and development of customer service team to enhance performance.
  • Maintained high customer service ratings on Type website through consistent excellence.
  • Resolved clinician inquiries and technical issues swiftly to ensure satisfaction.
  • Addressed golfer concerns promptly, contributing to positive customer experiences.
  • Participated in internal training sessions to elevate quality of customer service.
  • Collaborated across departments to deliver seamless and effective customer support.

Education

Sports And Fitness Administration

Scottsdale Community College
05.2016

Skills

  • Customer service excellence
  • Strong work ethic
  • Attention to detail
  • First aid and emergency procedures
  • Team collaboration
  • Reliability and punctuality
  • Time management
  • Professional appearance
  • Verbal and written communication
  • Safety protocols

Certification

CPR TRAINING

Basic First Aid




Timeline

Customer Service

Sprouts Farmers Market Inc.
03.2021 - 06.2025

Flight Attendant

Atlantic Coast Airlines

Sports And Fitness Administration

Scottsdale Community College

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