Salesforce
MONYAE WALTERS
Columbus,OH
Summary
Data Management and Operational Support Specialist with a strong grasp of database systems, data entry procedures, and quality control measures. Known for solid organizational skills, accuracy, and ability to handle multiple tasks simultaneously. Proven track record in improving team efficiency and productivity.
Overview
18
18
years of professional experience
Work History
Right of Entry Specialist
Charter Communications
Columbus, OH
03.2023 - Current
- Served as a key business liaison, coordinating with commercial building owners and property managers
- Secured 100 ROEs ensuring legal compliance for building access
- Identified and resolved roadblocks, advancing company obstacles
- Collaborated with cross-functional teams to achieve building access goals
- Interpreted and analyzed data, made decisions, and resolved issues while working under pressure
Admin Manager
Counseling LTD
Columbus, OH
04.2017 - 03.2023
- Oversaw daily operations encompassing scheduling
- Ensure compliance with patient care and front desk duties.
- Recruited, instructed, and appraised personnel.
- Implemented necessary corrective measures
- Verify mental behavior EAP, deductibles, and copays.
- Audit billing systems, audit customer accounts for claims. File & Process legal documents with court.
- Created and maintained filing systems for employee records, financial reports, and other documents.
Internet & Voice Repair (Residential)
Charter Communications
Columbus, OH
10.2018 - 03.2023
- Analyze, diagnose, and correct hardware and/or software errors associated with all HSD & Digital Phone equipment in a call center environment
- Mentor peers and new hires
- Offline Special Projects working on PAC DM Fallouts & Port Out Verification in Excel
Billing Support Specialist (Business Class)
Charter Communications
Columbus, OH
02.2016 - 10.2018
- Enhanced customer satisfaction by resolving billing inquiries
- Fielded and expertly addressed weekly telephone inquiries, ensuring top-tier advice and resolutions
- Improved cash flow by executing basic collection activities, impacting accounts monthly
Voice Operations Specialist - Provisioning & Activation (Residential)
Charter Communications
Columbus, OH
02.2007 - 02.2016
- Ensured timely delivery and FCC compliance, coordinating order progress and improving regulatory adherence
- Assisted in developing port readiness activation & Port out processes, testing and training enhancing team efficiency
- Led in processing orders daily to pull customer call records, improving service response time
Administrative/Human Resources Director
Skin Perfect Image Wellness Spa
Columbus, OH
05.2012 - 02.2015
- Cultivated strong connections with pertinent local government entities
- Managed client appointments
- Oversee membership operations including new registrations and cancellations
- Manage scheduling for vacations, time off requests, and holidays
- Served as a point of contact for employees seeking advice or assistance related to HR matters.
- Develop financial plans, budgets, and forecasts.
- Oversaw payroll processing functions to ensure accuracy of payments made to employees.
Dispatcher, Customer Operations Call Center
Charter Communications
Columbus, OH
07.2006 - 02.2007
- Coordinate field activity among field technicians to assure completion of the day's work and maintain the clerical flow of the Dispatch department
- Contact field personnel via radio and communicate regarding the need for service or installation work
- Track progress and check work status of field technicians to ensure the timely servicing of customer orders
Education
High School Diploma -
Fort Hayes MEC
Columbus, OH05-1994
Some College (No Degree) - Business Management/Project Management
DeVry University
ColumbusSkills
- Data Configuration Analysis
- Accuracy & Attention to detail
- Quality Assurance
- Negotiation of Contracts
- Problem Solving
- Conflict Resolution
- Troubleshooting
- Project Management
- Records Management
- Business Administration
- Accuracy and Precision
- IT Technical Support
- Proficient with CSG/ICOMS/MS Office/Peoplesoft & Salesforce
Volunteer Experience
Order of Eastern Stars, Rose of Sharon Chapter #8, 10/2021, Present, Associate Matron, 2023, Present, Secretary, 2022, 2023, Set the budget for events, housing, food, and charitable giving, Membership requirement, Attend regular monthly meetings, Problem-solving, Strong decision making, Audit - Memberships & Accounts
Software
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPersonal development programsTeam Building / Company RetreatsQuote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Right of Entry Specialist
Charter Communications
03.2023 - Current
Internet & Voice Repair (Residential)
Charter Communications
10.2018 - 03.2023
Admin Manager
Counseling LTD
04.2017 - 03.2023
Billing Support Specialist (Business Class)
Charter Communications
02.2016 - 10.2018
Administrative/Human Resources Director
Skin Perfect Image Wellness Spa
05.2012 - 02.2015
Voice Operations Specialist - Provisioning & Activation (Residential)
Charter Communications
02.2007 - 02.2016
Dispatcher, Customer Operations Call Center
Charter Communications
07.2006 - 02.2007
High School Diploma -
Fort Hayes MEC
Some College (No Degree) - Business Management/Project Management
DeVry University
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