Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Monyatia Young

Conduent
Purvis,MS
1
Certification
5
years of professional experience

Results-driven customer service specialist with experience in streamlining processes and improving customer satisfaction. Adept at training new team members and implementing effective solutions to complex issues. Committed to fostering a collaborative team environment.

Work History

Customer Service Representative

1 Year 3 Months
Conduent | 02.2024 - 05.2025
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
  • Utilized CRM software to track interactions, ensuring accurate documentation and follow-up on client issues.
  • Assisted in training new team members on standard operating procedures and customer service protocols.
  • Collaborated with cross-functional teams to streamline processes, reducing response time for customer requests.
  • Delivered exceptional customer support through effective communication and problem-solving techniques.
  • Managed high volume of inbound calls, ensuring timely resolution of inquiries and issues.

Senior Customer Service Specialist

2 Years 2 Months
Global Solutions | 02.2022 - 04.2024
  • Resolved complex customer inquiries, enhancing overall satisfaction and loyalty.
  • Developed training materials for new team members, improving onboarding efficiency.
  • Implemented process improvements that reduced response times for customer issues.
  • Collaborated with cross-functional teams to streamline communication and issue resolution.
  • Assisted in training new team members on customer service protocols and software systems.
  • Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction rates.

Team Leader

1 Year 10 Months
Walmart | 03.2020 - 01.2022
  • Led team in achieving operational goals through effective scheduling and resource allocation.
  • Mentored staff to enhance performance and improve customer service standards.
  • Streamlined inventory management processes, reducing discrepancies and enhancing stock accuracy.
  • Implemented training programs for new hires, fostering a culture of continuous learning.
  • Led cross-functional teams to enhance operational efficiency and meet project deadlines.
  • Developed training programs to improve team performance and skillsets.
  • Developed and implemented training programs for new staff, improving onboarding efficiency.

Education

High School Diploma

Gulfport High School | Gulfport, MS

Skills

Customer service
Active listening
Critical thinking
Data entry
Call center experience
Patient confidentiality
Insurance verification
HIPAA compliance
Appointment scheduling
Time management
Goal oriented
Problem-solving
Live chat support
Relationship building

Certification

  • Sales Essentials Certificate

Timeline

Customer Service Representative

Conduent
02.2024 - 05.2025Read More

Senior Customer Service Specialist

Global Solutions
02.2022 - 04.2024Read More

Team Leader

Walmart
03.2020 - 01.2022Read More

Gulfport High School

High School Diploma
Read More
Monyatia Young