Monzerrat Martinez
Bakersfield,CA
Summary
Motivating retail leader with extensive experience in customer service, excelling in customer engagement, sales strategies and building high performance teams to provide business results. Dynamic track record in coaching to enhance performance, while effectively managing team talent and operations. Skilled in recruiting, hiring and developing, while fostering a collaborative environment and a culture of innovation, growth and inclusion.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Bath and Body Works, Limited Brands
05.2021 - Current
- Coached and cultivated the team in product knowledge, sales incentives, and selling techniques/behaviors, while significantly increasing customer satisfaction.
- Rotated merchandise and displays to feature new products as a brand leader.
- Maintained a positive and safe work environment for the team through culture and inclusiveness.
- Assisted in providing weekly work schedules to employees to accommodate business demands while also maintaining payroll and analyzing business acumen on day to day basis.
- Recruited, hired, and trained yearly basis, but more specifically seasonal hiring around 30-40 seasonal, setting up there schedules, training/developing, and maintaining retention.
Interim Store Manager
Bath and Body Works, Limited Brands
09.2022 - 01.2023
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on global success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached and cultivated the team in product specifications, sales incentives, and selling behaviors, significantly increasing customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules.
- Maximized sales and minimized shrinkage through excellent customer performance and daily practices.
- Assisted with recruiting, hiring, training and retaining new associates.
- Implemented more customer based business strategies to increasing revenue.
- Interacted with customers on a daily basis to build connections and customer loyalty.
Supervisor
Bath and Body Works, Limited Brands
02.2019 - 05.2021
- Engaged in customer service on the frontline of the store to create customer performance and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Created, managed, and executed project plans through the brand story.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Effectively, recruited, interviewed, hired and developed our all year round staff along side with the seasonal staff to meet staffing goals.
- Cultivated a collaborative work environment through our day to day values and competencies.
Education
Certificate - Project Management
Louisiana State University
Baton Rouge, LA05-2025
High School Diploma -
Highland High School
Bakersfield, CASkills
- Communication, Work Planning and Prioritization
- Customer Service and Engagement
- Customer Experience
- Sales Strategies
- Operations Oversight
- Loss Prevention
- Hiring, Training and Developing
- Leadership Development
- Conflict Resolution
- Interpersonal Communication
- Adaptability and Collaboration
- Emotional Intelligence
Selling Excellence Summit 2022 Bath and Body Works
exceeded sales performance from previous year for our Quarter 4 in 2021, top preforming and one of three highest volume stores in the district. Achieving over 1 million for our Q4 through the months of October -January and almost 7 million annually.
Languages
Spanish
Native or Bilingual
Timeline
Interim Store Manager
Bath and Body Works, Limited Brands
09.2022 - 01.2023
Assistant Store Manager
Bath and Body Works, Limited Brands
05.2021 - Current
Supervisor
Bath and Body Works, Limited Brands
02.2019 - 05.2021
Certificate - Project Management
Louisiana State University
High School Diploma -
Highland High School
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