MOONLIGHT PASCAL
West Palm Beach,FL
Summary
Dynamic Lead Pharmacy Technician and Certified Nursing Assistant with a proven track record at Walgreen's Pharmacy. Excelled in inventory control and fostering patient relationships, enhancing pharmacy efficiency and patient care quality. Skilled in Pharmacy Software and exceptional in problem-solving, ensuring compliance and superior customer service.
Overview
12
12
years of professional experience
Work History
Lead Pharmacy Technician
Walgreen's Pharmacy
09.2014 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Nursing Assistant
AgencyQ
03.2012 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma -
ST JAMES ACADEMY
Ft. Pierce, FL05.2007
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- HIPAA
- Insurance Billing
- Updating medication histories
- Data Entry
- Customer Service
- Certified Pharmacy Technician (CPhT)
- Medical Insurance Claims Processing
Languages
creole
Native or Bilingual
Timeline
Lead Pharmacy Technician
Walgreen's Pharmacy
09.2014 - Current
Certified Nursing Assistant
AgencyQ
03.2012 - Current
High School Diploma -
ST JAMES ACADEMY