Moorea Metcalf
Little Elm,Texas
Summary
Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, leveraging these skills to contribute effectively to a new team and environment. Offering a friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in HIPO role.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Costco CDS
Advantage Solutions
Frisco, TX
03.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Conducted product demonstrations to educate customers on features and benefits.
- Engaged with customers to gather feedback and enhance sampling experience.
HIPO (High potential) Crewmember
Raising Canes
Frisco, TX
07.2023 - 02.2026
- Achieved high customer satisfaction ratings through exceptional service as a service specialist. Facilitated onboarding and training of new employees to align with Canes standards as a certified trainer. Delivered consistent product quality and speed at the chicken fryer station as a bird specialist.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Maintained cleanliness and organization of workstations to meet health standards.
- Assisted team members in training new crew on operational procedures and customer service techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with colleagues to optimize workflow during peak hours, enhancing overall service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Science - Business
Collin College
Frisco, TX05-2027
High School Diploma -
Little Elm High School
05-2025
Skills
- Leadership
- Initiative
- Accountability
- Attention to detail
- Time management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Excellent communication
- Problem resolution
Timeline
Costco CDS
Advantage Solutions
03.2026 - Current
HIPO (High potential) Crewmember
Raising Canes
07.2023 - 02.2026
Associate of Science - Business
Collin College
High School Diploma -
Little Elm High School
SERVICE SPECIALIST
I specialize in problem-solving, communication, and providing fast, friendly, and accurate service to customers, including handling complaints and fostering a welcoming environment.