Moorthy Balaji
Chennai,Pattur, Managdu
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Lead Merchant Research Representative
Groupon Shared Services Private Ltd
05.2022 - Current
- To Create an account for the merchant with the information on the lead by doing research to find out the reviews and updating the taxonomy based on the services offered from the merchant official website
- Tool Used: Salesforce
- Did Chrysalis Project in which I was monitoring and evaluating performance of the agents as part of On the Job Training
- Received Metal Awards, Best Performer Award, Quality Champion Award in Merchant Research, Groupon, Chennai
- Consistent top performer with good productivity & high quality
- I have been working on the important projects like EMEA Goods as part of the process
- Continuously exceeding the KPI's for all these years
Senior Merchant Research Representative
Groupon Shared Services Private Ltd
05.2016 - 05.2022
Merchant Research Representative
Groupon Shared Services Private Ltd
05.2015 - 05.2016
Senior Associate
Wipro Ltd
09.2013 - 03.2015
- Monitoring and doing quality audits for the team members and then providing valuable feedback with them to improve the overall quality
- Conducting regular refresher training to improve their knowledge on the process and providing update sessions to check whether all are on the same page
- Certificate received from Gary Thwaites ( Head of ordering, BT, Wipro) for Outstanding Performance during training period Nov-2013.
Education
B.E - Bio Medical Engineering
SSN College of Engineering
04-2013
HSC -
Mangalamkizhar Government Higher Secondary School
05-2009
SSLC -
Mangalamkizhar Government Higher Secondary School
05-2007
Skills
- Training New Hires
- Queue Management
- Addressing Concerns
- Work Commitment
- Quality Audit Management
- Flexible Team Player
- Self-Motivated Worker
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
Accomplishments
- Certificate received from Gary Thwaites (Head of ordering, BT, Wipro) for Outstanding Performance during training period 11/01/13.
- Received Metal Awards, Best Performer Award, Quality Champion Award in Merchant Research, Groupon, Chennai.
- Consistent top performer with good productivity & high quality.
- Did Chrysalis Project in which I was monitoring and evaluating performance of the agents as part of On the Job Training.
Personal Information
- Father's Name: B.D.Balaji
- Spouse's Name: Sivadhanalakshmi .S
- Date of Birth: 25/06/1991
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, hereby declare that the above mentioned details are true and correct to the best of my knowledge.
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Lead Merchant Research Representative
Groupon Shared Services Private Ltd
05.2022 - Current
Senior Merchant Research Representative
Groupon Shared Services Private Ltd
05.2016 - 05.2022
Merchant Research Representative
Groupon Shared Services Private Ltd
05.2015 - 05.2016
Senior Associate
Wipro Ltd
09.2013 - 03.2015
B.E - Bio Medical Engineering
SSN College of Engineering
HSC -
Mangalamkizhar Government Higher Secondary School
SSLC -
Mangalamkizhar Government Higher Secondary School
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