Mora Nickens
Houston,TX
Summary
Highly effective professional with a proven track record in housing case management, specializing in empowering vulnerable populations to secure stable housing and access vital supportive services. Adept at comprehensive client assessment, resource connection, and strategic advocacy. Driven by a deep commitment to eliminating homelessness and restoring hope through innovative problem-solving and unwavering dedication to client success.
Overview
7
7
years of professional experience
Work History
Investigator
Department of Family Protective Services
Houston, TX
07.2024 - Current
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Case Manager
Career And Recovery Resources
Houston, TX
07.2023 - 07.2024
- Conducted in-home visits to provide supportive services.
- Developed partnerships with community organizations to expand services and referrals.
- Managed caseload to satisfy multiple clients with diverse needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville, TX
10.2020 - 01.2023
- Supervised inmate activities to ensure safety and compliance with institutional policies.
- Conducted regular security checks, identifying potential risks and addressing concerns promptly.
- Mediated conflicts between inmates, promoting a peaceful environment and adherence to rules.
- Maintained accurate logs of inmate behavior and incidents for daily reporting purposes.
Scheduler Coordinator
Texas Children's Hospital
02.2019 - 10.2020
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Intern
Patient Care Intervention Center
Houston, TX
10.2018 - 02.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - History
Texas Southern University
Houston, TX05.2018
Skills
- Conduct individualized assessments to identify clients’ income and employment goals
- Record all client interactions, services, and outcomes in HMIS with accuracy and timeliness
- Support continuous quality improvement by identifying service delivery gaps and recommending enhancements
- Participate in team meetings, case staffing, and quality assurance reviews
- Support clients with public benefits enrollment, including SNAP, Medicaid, SSI/SSDI, and other resources
- Complete rent reasonableness determinations and maintain documentation in accordance with funding requirements
Timeline
Investigator
Department of Family Protective Services
07.2024 - Current
Case Manager
Career And Recovery Resources
07.2023 - 07.2024
Correctional Officer
Texas Department Of Criminal Justice
10.2020 - 01.2023
Scheduler Coordinator
Texas Children's Hospital
02.2019 - 10.2020
Intern
Patient Care Intervention Center
10.2018 - 02.2019
Bachelor of Arts - History
Texas Southern University