Morag Terwilliger
Brookline,MO
Summary
Experienced in customer support with a proven track record of resolving inquiries and issues, contributing to enhanced customer loyalty. Managed a high volume of incoming calls while adhering to company standards, ensuring prompt and professional service. Developed strong relationships with customers, leading to increased repeat business and satisfaction. Maintained accurate records in the CRM system and ensured compliance with relevant laws during customer interactions.
Overview
9
9
years of professional experience
1986
1986
years of post-secondary education
Work History
Customer Service Agent
Ttechinc
Springfield, MT
01.2022 - 12.2025
- Provided exceptional customer support by resolving inquiries and issues, enhancing customer loyalty.
- Answered a high-volume of incoming customer calls promptly and professionally within company standards.
- Developed strong customer relationships to encourage repeat business.
- Updated customer records in the CRM system accurately with each interaction.
- Ensured compliance with applicable laws when dealing with customers on and off-site.
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Fabricator
Aurora Canvas
Springfield, MO
02.2021 - 01.2022
- Fabricated custom canvas products by interpreting client specifications, ensuring quality and timely deliveries.
- Operated various industrial sewing machines to create durable and functional fabric structures, meeting rigorous standards.
- Collaborated with team members to streamline production processes, enhancing efficiency and reducing material waste.
- Participated in team meetings to discuss production timelines, contributing to project planning and operational improvements.
- Used hand tools to position, align and secure product components.
- Measured and marked material for cutting or shaping using measuring tools.
- Adhered to production schedules to meet company goals.
- Performed tests on completed products to assess durability and functionality.
- Performed quality assurance tests on products to adhere to production standards.
Customer Service Agent
Ttechinc
Springfield, MO
01.2017 - 03.2020
- Maintained detailed records of customer interactions, supporting accurate reporting and analysis of service performance.
- Resolved complex customer issues by utilizing problem-solving skills, ensuring a swift and satisfactory resolution for clients.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed a high-volume of incoming calls promptly and professionally within company standards.
- Attended training sessions regularly to stay current on new products or services.
Education
Oak Harbor High School
Oak Harbor, WASkills
- Customer support
- Call handling
- Conflict resolution
- Compliance adherence
- Record maintenance
- Problem resolution
- Customer inquiries
- Documentation accuracy
- Call center experience
- Multitasking and organization
- Exemplary work ethic
- Inbound customer service
- Script adherence
- Microsoft office suite proficiency
- Phone etiquette
- Active listening
- Service-oriented self-starter
Timeline
Customer Service Agent
Ttechinc
01.2022 - 12.2025
Fabricator
Aurora Canvas
02.2021 - 01.2022
Customer Service Agent
Ttechinc
01.2017 - 03.2020
Oak Harbor High School