Moraima Garcia
Hialeah,USA
Overview
10
10
years of professional experience
Work History
Billing Specialist
CareMax Inc.
01.2023 - 02.2025
- Manually posted insurance fee-for-service, capitation, and patient payments
- Reconciled payments and applied patient credits to corresponding accounts
- Managed insurance portal reconciliation, including downloading and reviewing EOBs
- Reviewed and resolved claim denials in collaboration with the credentialing department
- Verified patient insurance eligibility and updated coverage information to prevent billing discrepancies
- Conducted eligibility checks using insurance portals, including Availity and United Healthcare
Patient Registrar
MedGroup Medical Center
12.2022 - 01.2023
- Registered patients upon arrival and escorted them to their scheduled specialist consultation
- Conducted follow-up calls with patients to confirm attendance and satisfaction
- Ensured all phone inquiries were answered and handled accurately
- Provide patients with necessary information regarding their consultations
- Delivered exceptional patient service to enhance satisfaction
Customer Support
MedGroup Medical Center
02.2021 - 12.2022
- Provided customer service at the senior activity center
- Assisted patients with inquiries regarding clinical activities
- Maintained cleanliness of the facility to ensure a welcoming environment
- Managed wholesale orders for toiletries and food for patients
- Verified and corrected discrepancies in orders with vendors
- Ensured patients receive healthy meals in the mornings and afternoons
Guest Service Team Member
Valsan
08.2015 - 02.2021
- Processed cash and credit, and checked transactions while ensuring pricing accuracy
- Issued receipts, refunds, and tickets as needed
- Managed store opening and closing procedures
- Provided excellent customer service and resolved customer concerns
- Assisted customers by providing product recommendations and answering inquiries
- Balanced cash drawers at the beginning and end of shifts
- Inspected returned products for damages before processing refunds
Education
Pre-University Diploma -
Calixto Garcia
09.2011
High School Diploma -
Salvador Cisneros Betancourt
09.2008
Skills
- Problem-solving
- Customer service
- Punctuality
- Dependability
- Positive attitude
- Fast learner
- Multitasking
- Attention to detail
- Active listening
- Flexibility
- Adaptability
- Proficient in desktop calculators
- Proficient in computers
- Basic math
- Cash-handling
- Building customer loyalty
- Building rapport
- EMR System Nextgen
Timeline
Billing Specialist
CareMax Inc.
01.2023 - 02.2025
Patient Registrar
MedGroup Medical Center
12.2022 - 01.2023
Customer Support
MedGroup Medical Center
02.2021 - 12.2022
Guest Service Team Member
Valsan
08.2015 - 02.2021
Pre-University Diploma -
Calixto Garcia
High School Diploma -
Salvador Cisneros Betancourt