Lisa Topel
Watertown,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Billing Specialist
JWR, Inc.
Johnson Creek, WI
01.2026 - 02.2026
- Billing specialist, applying the correct taxes.
- Send invoices via portals or email.
Logistics Administrative Assistant
ALCIVIA
Cottage Grove, WI
03.2025 - 01.2026
- Billing specialists, Data Entry, Process Payments and apply to invoices, Month End Procedures
Customer Solutions Specialist
ALCIVIA
Cottage Grove
12.2023 - 03.2025
- Answer customer calls, order entry, process payments, take care of customer needs and handle complaints, process service billing, communicate with different departments.
- Also covered front desk with main phone lines, mail and daily check processing.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Assistant
Wayland Academy
Beaver Dam, WI
09.2022 - 12.2023
- Review reports for Business Office.
- Reconcile bank accounts.
- Sort and distribute mail and packages for staff and students.
- Setup school store, order supplies.
- Setup Square payment system. Run daily reports.
Office Admin Asst
KLECKER'S HEATING & A/C
Watertown, MA
03.2022 - 08.2022
- Data entry of material sheets, Enter and receive PO's, Enter invoices for payment and credits, Update item pricing, Month end statements, Answer and transfer calls, Customer Counter Purchases, Update phone system daily for on-call tech.
Customer Service Rep/office Admin
CRYSTAL FARMS DAIRY CO
Lake Mills, WI
01.2000 - 03.2022
- Data entry and EDI orders.
- Call center-handling inquiries while taking care of customer needs.
- Update procedures.
- Run and review reports from SAP (System Application Programming).
- Maintain spreadsheets in Excel.
- Assist Accounting Dept. with POD's.
- Assist Pricing Dept with customer contract.
- Prepare purchase orders.
- Order office supplies.
- Maintain office equipment repairs.
- Operate our company store.
- Plan company summer picnics and winter Christmas parties.
- Cross-trained to provide backup for Supervisor and all CSR's.
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Relationship building
- Data entry
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Microsoft office
- Customer relations
- Team building
Timeline
Billing Specialist
JWR, Inc.
01.2026 - 02.2026
Logistics Administrative Assistant
ALCIVIA
03.2025 - 01.2026
Customer Solutions Specialist
ALCIVIA
12.2023 - 03.2025
Administrative Assistant
Wayland Academy
09.2022 - 12.2023
Office Admin Asst
KLECKER'S HEATING & A/C
03.2022 - 08.2022
Customer Service Rep/office Admin
CRYSTAL FARMS DAIRY CO
01.2000 - 03.2022