Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Moraima Ortega

Summary

Dynamic and reliable professional with extensive experience in customer service and product knowledge, notably as a Budtender at Freshly Baked NYC. Skilled in cannabis strain identification and cash handling, I excel in fostering customer loyalty and creating welcoming environments that drive repeat business. Committed to delivering exceptional service and building trust with clients.

Cannabis professional with solid foundation in customer service and product expertise, prepared to contribute effectively in dynamic retail environment. Valued for ability to advise customers on product selection and ensure seamless purchasing experience. Known for strong teamwork and adaptability in fast-paced setting, bringing reliable product knowledge and interpersonal skills to team.

Knowledgeable [Desired Position] with robust background in providing customers with tailored product recommendations and maintaining organized inventory. Successfully advised clients on product selection, enhancing customer satisfaction and loyalty. Demonstrated excellent communication and customer service skills, along with thorough understanding of industry regulations and product knowledge.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Budtender

Freshly Baked Nyc
05.2024 - 06.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Cashier Team Lead

Wingstop Restaurant
03.2023 - 01.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Assisted with inventory counts and stocking of merchandise.
  • Operated register to process payments and collect cash payment for order totals.
  • Processed both cash and card purchases and returns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

McDonald's Restaurant
04.2020 - 08.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Skills

  • Product merchandising
  • Patience and empathy
  • Product knowledge expertise
  • Cash handling experience
  • THC & CBD products
  • Edibles upselling
  • Cannabis strain identification
  • Loyalty promotion
  • Product knowledge
  • Friendly and helpful
  • Reliable and responsible

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Budtender

Freshly Baked Nyc
05.2024 - 06.2025

Cashier Team Lead

Wingstop Restaurant
03.2023 - 01.2024

Team Member

McDonald's Restaurant
04.2020 - 08.2022
Moraima Ortega