Moranda Deese

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Formulated comprehensive reports on digital store performance, presenting data-driven insights to management teams.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Created attractive displays to attract more customers and increase sales.
• Communicated with vendors to stay informed of new products and stock availability.
• Documented sales and customer feedback to enable tracking history and maintain accurate records.
• Developed and implemented individual care plans tailored to needs of each client.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.

DigitalShopper

• Maintained a 93% or higher first time pick rate.
• Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
• Formulated comprehensive reports on digital store performance, presenting data-driven insights to management teams for informed decision making .
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Worked productively with customers to meet order requirements and service expectations.
• Loaded and unloaded orders at customer's homes or locations.
• Developed professional relationships with customers to establish repeat business and increase trust.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.