Summary
Overview
Work History
Skills
Timeline
Generic

Tera Del Rosario

Yukon

Summary

Dynamic retail leader with extensive experience at Wal-Mart Supercenter, excelling in inventory management and customer service. Proven track record in analyzing sales data to drive operational strategies and enhance team performance. Skilled in coaching teams to achieve high standards and resolve issues efficiently, ensuring optimal stock levels and customer satisfaction.

Overview

4
4
years of professional experience

Work History

HBA Team Lead

Wal-Mart Supercenter
Oklahoma City
01.2024 - Current
  • Manage inventory to ensure accurate stock levels and availability.
  • Analyze sales data to identify trends and inform operational strategies.
  • Develop strategies for improving customer service standards, and increasing sales productivity.
  • Track inventory levels and place orders as needed to maintain optimal stock levels.
  • Analyze data to identify trends in customer behavior and preferences.
  • Coach team members on best practices for achieving success in their roles.
  • Resolve customer complaints quickly and efficiently.
  • Apply online pick analysis to pinpoint in-stock opportunities.
  • Feature coordination to seasonal standards, along with accurate placement to aisle adjacency.
  • Coordinate with team associates to complete tasks, and delegate priority tasks for efficient outcomes.
  • Maintain cleanliness standards to better facilitate the customer experience while shopping.

Apparel Team Lead

Wal-Mart Supercenter
Oklahoma City
06.2023 - 01.2024
  • Led apparel team in maintaining organized and visually appealing merchandise displays.
  • Trained new associates on product knowledge and customer service best practices.
  • Managed inventory levels, ensuring timely restocking of popular apparel items.
  • Assisted customers in locating items and provided recommendations based on preferences.
  • Collaborated with management to implement promotional strategies for seasonal products.
  • Monitored sales trends to suggest improvements for merchandising and product placement.
  • Ordered supplies needed for the department on a regular basis.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Maintained accurate inventory records and conducted regular stock counts.
  • Responded quickly to changing business needs while maintaining high standards of customer service.
  • Inspected merchandise on delivery trucks to ensure accuracy of orders.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Consistently responded to walkie calls for locked-up merchandise, and walked customers to the registers to help with potential shrink of prioritized items.

Front End Team Lead

Wal-Mart Supercenter
Oklahoma City
12.2021 - 06.2023
  • Supervised customer service team to ensure consistent service delivery.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Monitored team performance to maintain high standards of customer satisfaction.
  • Implemented feedback mechanisms to improve customer experience continuously.
  • Managed scheduling and workflow to optimize staff resources during peak hours.
  • Conducted regular team meetings to share updates and align on objectives.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Cash management processes and abilities, including deposits and bank reconciliations.
  • Monitored lines of cashiers to ensure no red lining.
  • Coordinated tasks and processes in line with the AP team to help eliminate possible shrink opportunities.

Skills

  • Inventory management
  • Sales analysis
  • Customer service
  • Team coaching
  • Data analysis
  • Visual merchandising
  • Loss prevention
  • Issue resolution

Timeline

HBA Team Lead

Wal-Mart Supercenter
01.2024 - Current

Apparel Team Lead

Wal-Mart Supercenter
06.2023 - 01.2024

Front End Team Lead

Wal-Mart Supercenter
12.2021 - 06.2023

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Tera Del Rosario