Morayma Santiago
Kissimmee,FL
Summary
With over 16 years experience. Writer for USAA and State Farm. Dynamic Service Advisor at Caliber Collision with a proven track record in delivering exceptional customer service and achieving sales targets. Skilled in quality control and effective communication, I excel in fast-paced environments, ensuring customer satisfaction and seamless team collaboration. Committed to maintaining high standards and exceeding expectations in every interaction.
Overview
3
3
years of professional experience
Work History
Service Advisor
Caliber Collision
08.2022 - Current
Write estimates for USAA and State Farm. Order parts. Give customer the best customer service experience. Quality control vehicle. Pre and post scan vehicles.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained accurate records of customer interactions and service recommendations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
BBA - Business Administration
University of Puerto Rico
Mayaquez. Puerto Rico05-1996
High School Diploma -
Isidro A. Sanchez
Luquillo, Puerto Rico05-1991
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Listening skills
- Team player mentality
- Goal-oriented mindset
- Team collaboration
- Quality control
- Quality inspection
Timeline
Service Advisor
Caliber Collision
08.2022 - Current
BBA - Business Administration
University of Puerto Rico
High School Diploma -
Isidro A. Sanchez
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