Morean Jack
Phoenix,AZ
Summary
-To secure a position that will enable me to gain applicable business experience.
Strong Customer Service Strong work ethic Reliable and dependable Train The Trainer Certify Data Entry Experience Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Hawaiian Airline
05.2021 - Current
- Duties and responsibilities are but not limited to: Manage and overseeing operations at ticket counter with agents and customers
- Also overseeing ramp operation ensuring equipment is working and everything is good
- Overseeing gates for an on-time departure
- Process agent's timecard and complete payroll
- Completing audits that are due monthly
- Lead a calls for all managers using team
- Certify train the trainer
Hawaiian Airline
10.2009 - 05.2021
- Duties and responsibilities are but not limited to: Providing outstanding customer service in a high volume environment
- Also, assisting passengers with getting checked into flights, checking them in through the gates while prepping the documents as well as data entry into our system for communication and passenger logs using various software (Microsoft Office, Microsoft Excel, and Microsoft Outlook)
Homewood Suite
11.2019 - 05.2020
- Working front desk checking guest and providing customer service
- Answering incoming calls and making calls to assist guests
- Closing sales report at the end of shift
Optum
11.2014 - 02.2015
- Position is data entry processing health insurance coverage for people in MA
- Renewing their applications for 2015 coverage
O'Reilly Auto
05.2014 - 10.2014
- Data entry position making orders for monthly services for stores in the west region
- Updating database and datasheet
- Answering and transferring calls
- Emailing, coding invoices for maintenance services that vendors services
Servisair
07.2006 - 11.2009
- My duties and responsibilities as a customer service rep were to provide exceptional customer service while checking passengers in for their flights and ensuring a pleasant experience
- I was also responsible for working at the gate to load passenger onto the airplane
Fry's Food Store
07.2005 - 11.2006
- My responsibility as a courtesy clerk was to help customers packaging groceries as well as providing them with any assistance to my coworkers with running the cashier or helping customers take groceries to their car
Toyota Financial Service
02.2006 - 07.2006
- As a contract analyst I was responsible for prepping credit documents, credit applications for the customers who had paid their car leases and/or contracts and scanned them into the system so that they were able to be picked up and shredded
Education
High School Diploma - Accounting
Springdale High School
Skills
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- Outlook
- Customer Service
- Data Entry
Languages
English
Full Professional
Timeline
Hawaiian Airline
05.2021 - Current
Homewood Suite
11.2019 - 05.2020
Optum
11.2014 - 02.2015
O'Reilly Auto
05.2014 - 10.2014
Hawaiian Airline
10.2009 - 05.2021
Servisair
07.2006 - 11.2009
Toyota Financial Service
02.2006 - 07.2006
Fry's Food Store
07.2005 - 11.2006
High School Diploma - Accounting
Springdale High School
Similar Profiles
Kourtney CooleyKourtney Cooley
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline
Debbiean LairdDebbiean Laird
Flight Attendant at U.S Airline/American AirlineFlight Attendant at U.S Airline/American Airline
Xander LightXander Light
Crew Member at Hawaiian TimeCrew Member at Hawaiian Time
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions